Executive Housekeeper Job Job Details | O&L

LOCATION: STRAND HOTEL SWAKOPMUND

GRADE: C4

POSITIONS AVAILABLE: 1

PURPOSE OF THE POSITION:

To lead the housekeeping department in consistently achieving and surpassing the highest standards of cleanliness, hygiene, and comfort. Enhancing guest satisfaction by delivering premium, world-class service that exceeds expectations, and maximizing profitability by strategically and efficiently utilizing all available resources.

QUALIFICATIONS & EXPERIENCE :

• Bachelors degree in hospitality & Tourism or Hotel Management or Business Administration
• 6 years experience in housekeeping management or Supervisory position.
• Knowledge of housekeeping procedures, cleaning techniques, and industry standards.
• Knowledge of budgets, ordering, profit & loss, cost of sales, meeting suppliers and coordinating stock deals with procurement.
• Computer literate (MS Office/Office/Excel/PowerPoint)
• Experience in a 4* or 5* Hotel/Luxury Lodge operations with 100 rooms or more.
• Micros/Opera added advantage.
• Knowledge of PMS (Property Management System)

KEY ACCOUNTABILITIES :

• Supervise and lead the housekeeping and laundry teams to maintain high cleanliness standards throughout the hotel, including guest rooms, public areas, and laundry facilities.
• Conduct daily briefings with the team, highlighting VIP's and setting daily initiatives.
• Develop and update Task Checklists and Standard Operating Procedures for all shifts and positions.
• Regularly inspect guest rooms and public areas to ensure that the highest standards of cleanliness and luxury are maintained, contributing to a premium world-class guest experience.
• Coordinate off-site laundry team to ensure efficient and effective laundry operations.
• Conduct room audits and spot checks to identify any areas that need attention and to maintain quality control.
• Review and communicate arrival reports and VIP guest requirements to ensure that all special needs are met or exceeded, enhancing guest satisfaction.
• Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard.
• Ensure that team members are well-informed about all room categories and amenities, enabling them to provide accurate information to guests.
• Collaborate with the Repairs and Maintenance Manager and other stakeholders to ensure that guest rooms and public areas are well-maintained, including planning for refurbishment, renovation, and preventive maintenance.
• Coordinate regular stock-taking in the housekeeping department as well as operating equipment at specified intervals; daily, weekly, monthly and quarterly.
• Develop the annual budget with input from the Guest Relations Manager and Finance & relevant stakeholders that are informed by the strategic plans and operational requirements.
• Ensure consistent guest satisfaction by regularly mentoring staff based on guest feedback and providing prompt, efficient, and accurate service using guest feedback platforms.
• Comply with all relevant Health and Safety regulations within the rooms division domain and ensure all laws, regulations, licenses, and policies pertaining to operations of housekeeping functions are adhered to.
• Supervise the daily operations of the housekeeping staff, promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.
• Assist in the induction and training of Staff and maintain regular on-the-job training, with particular emphasis on personal hygiene and appearance, productivity, product knowledge, workflow, service and selling skills, appearance, attitude, and general compliance to the standard procedures.

COMPETENCIES REQUIRED

• Leadership and Managerial Skills
• Good Communication Skills
• Attention to detail.
• Organized and Planning
• Breakthrough Behaviours
• Financial Acumen
• Emotional Intelligence
• Change Management and Adaptability

CLOSING DATE: 17 OCTOBER 2024

O&L - a Great Place to Work.

Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer.

"This position is subject to a pre-employment screening and vetting process, and by applying for this position, applicants acknowledge that they are aware that the Company reserves the right to carry out screening and pre-employment vetting for all shortlisted applicants. Certificate of Conduct issued by the Namibian Police (not older than 6 months) may be required from all shortlisted applicants."

Requisition ID: 4353