Executive Housekeeper Job Job Details | O&L

PURPOSE OF THE POSITION:

To lead the housekeeping department, to consistently achieve and exceed the highest standards of cleanliness, hygiene, and comfort. Enhance guest satisfaction by delivering premium, world-class service that surpasses expectations, maximize profitability by strategically and efficiently utilizing all available resources.

QUALIFICATIONS & EXPERIENCE:

• Bachelors degree or Diploma in Hospitality & Tourism or Hotel Management.
• 5 years experience as an executive housekeeper or in a similar managerial role.
• Computer literate (MS Office/Office/Excel/PowerPoint)
• Experience in a 4* or 5* Hotel/Luxury Lodge operations with 100 rooms or more.
• In-depth knowledge of housekeeping practices, procedures, and equipment.
• Knowledge of budgets, ordering, profit & loss, cost of sales, meeting suppliers and coordinating stock deals with procurement.
• Knowledge of PMS (Property Management System) and Micros/Opera will be an added advantage.

KEY ACCOUNTABILITIES:

• Develop and implement effective housekeeping policies and procedures to ensure a consistently high standard of cleanliness and services.
• Regularly inspect guest rooms and public areas to ensure that the highest standards of cleanliness and luxury are maintained, contributing to a premium, world-class guest experience.
• Conduct room audits and spot checks to identify areas needing attention, maintaining quality control.
• Review and communicate arrival reports and VIP guest requirements to ensure that all special needs are met or exceeded, enhancing guest satisfaction.
• Assist with the development of the annual budget with input from the Guest Relations Manager, Finance, and relevant stakeholders, informed by strategic plans and operational requirements.
• Ensure compliance with various audit requirements, including internal audits, hygiene audits, and risk audits related to housekeeping.
• Coordinate regular stock-taking in the Housekeeping Department, as well as operating equipment, at specified intervals: daily, weekly, monthly, and quarterly.
• Comply with all relevant health and safety regulations within the rooms division domain and ensure all laws, regulations, licenses, and policies pertaining to the operations of housekeeping functions are adhered to.
• Manage guest experience as it relates to room, laundry and public area
• Understand and comply to industry quality standards
• Prepare housekeeping room status reports for Guest Relations Manager and Finance.
• Control payroll costs through the maintenance of proper records, rosters, time books, and effective scheduling of employees.
• Conduct regular training sessions to enhance the skills and knowledge of the housekeeping staff.

COMPETENCIES REQUIRED:

• Lives the O&L Values
• Leads Growth
• Takes Bold Stands
• Causes Alignment
• Being Authentic
• Inspires Innovation
• Deliver Extraordinary

CLOSING DATE: 01 DECEMBER 2024

O&L - a Great Place to Work.

Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer.

"This position is subject to a pre-employment screening and vetting process, and by applying for this position, applicants acknowledge that they are aware that the Company reserves the right to carry out screening and pre-employment vetting for all shortlisted applicants. Certificate of Conduct issued by the Namibian Police (not older than 6 months) may be required from all shortlisted applicants."

Requisition ID: 4446