IT Technician

Key areas of responsibility:

• Perform setup, repair, and maintenance of various operating systems, including Apple, Linux, and Microsoft platforms.
• Configure and set up workstations with computers and necessary peripheral devices.
• Inspect and verify computer hardware functionality.
• Install and configure software and functions according to specified requirements.
• Develop and maintain local networks to optimize performance and reliability.
• Ensure the security and privacy of networks and computer systems.
• Provide user orientation and guidance on operating new software and computer equipment.
• Organise and schedule system upgrades and maintenance tasks.
• Troubleshoot, diagnose and resolve technical issues.
• Maintain detailed records of repairs, fixes and maintenance schedules.
• Identify shortages of computer or network equipment and initiate procurement.
• Lead desktop and helpdesk support efforts, promptly resolving application, workstation, and equipment issues with minimal disruptions.
• Implement and manage antivirus and malware protection software, as well as security patches.
• Configure and connect workstations to the domain controller and integrate them into Active Directory
• Manage and maintain VoIP systems, including installation and troubleshooting.
• Perform additional duties relevant to the position, as assigned by the Senior IT Administrator or Manager.

Qualification and Experience:

• A Bachelor's degree in Computer Science or a related field (NQF Level 7).
• A minimum of 2 years of experience in the IT field.
• Strong knowledge of internet security and data privacy principles.
• Proficiency with Apple Macintosh software, hardware, VMware, vSphere, ESXi, and MySQL databases is highly advantageous.
• Certification as an IT Technician, such as CompTIA A+, CCNA, or Microsoft
• Certified IT Professional is an added advantage.
• Code B Driver's License

Skills and Attributes:

• Exceptional diagnostic and problem-solving skills.
• Strong organisational and time-management abilities.
• Comprehensive understanding of diverse computer systems and networks.
• Proficiency in both written and spoken English.
• Ability to work independently with minimal supervision.
• Capacity to perform effectively under pressure