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Application Administrator-Card Platform (Sp6)

Capricorn Group Limited - namibia

a year ago

Application Administrator-Card Platform (SP6)

Listing reference: capbg_000071

Listing status: Online

Apply by: 13 December 2024

Position summary

Introduction

The Application Administrator role will be responsible for providing technical support of all the IT Card Platform applications, especially Postilion.

Job description



    • Support all IT Platform applications by providing monitoring, application, and system support for all development, staging, training and production application services environments
    • Executing all aspects of the operating procedures / runbooks.
    • Work closely with the required Agile Development Teams, external vendors, other Capricorn Group IT platforms and our internal business clients to resolve and escalate technical support incidents where necessary.
    • Performing required testing for all operational epics and upgrades as well as ensuring Quality Assurance testing is performed for all change epics.
    • Support management of resources that are involved in maintaining the host operating systems on Windows and VMware/Hyper-V servers as well as software subsystems such as databases, web server software, LDAP, and security subsystems.
    • Support to business users by assisting in the resolution of queries timeously and enabling business users to better carry out their duties.
    • Investigate and resolve application errors and propose modifications and enhancements to existing applications to improve functionality or address any issues that arise.
    • Gathering and management of test data, ensuring that defects and issues are tracked and resolved and evaluating the outcome of test cycles with a view to improving the test process.
    • Ensuring that all relevant documentation is updated and maintained.

    Minimum requirements

    • Degree in Information Technology, Computer Science, and/or
    • 5 7 Years appropriate Card application experience, E.g. Postilion.
    • At least 3-4 years of IT support and/or testing experience
    • Microsoft SQL certification will be an added advantage
    • SAFe for Teams certification will be an added advantage
    • Experience in support in a IT banking environment an added advantage
    • AzureDevOps experience an added advantage
    • Exposure to various IT Support and Development methodologies
    • Knowledge specific to the business, e.g. banking products, banking rules and
      legislation, digital channels, payment methods, etc.
    • Knowledge specific to core business systems, i.e. Phoenix, Postilion, Postilion Office,
      PostCard, iBank/EPaC, OpenText AppWorks, OpenText ECM, an added advantage
    • Knowledge of Business Process Management (BPM) software and tools an added
      advantage
    • Knowledge of databases and SQL scripting
    • Interest in keeping abreast of current trends in software development and testing,
      especially as they relate to the technologies being used.
    • Understanding of common software failures and faults and the resolution of these
    • Understanding of the software development life cycle and basic software terminology
    • Experience in documenting test scripts, test cases and test data

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