Application Administrator-Card Platform (Sp6)

Application Administrator-Card Platform (SP6)

Listing reference: capbg_000071

Listing status: Online

Apply by: 13 December 2024

Position summary

Introduction

The Application Administrator role will be responsible for providing technical support of all the IT Card Platform applications, especially Postilion.

Job description

Support all IT Platform applications by providing monitoring, application, and system support for all development, staging, training and production application services environments

Executing all aspects of the operating procedures / runbooks.

Work closely with the required Agile Development Teams, external vendors, other Capricorn Group IT platforms and our internal business clients to resolve and escalate technical support incidents where necessary.

Performing required testing for all operational epics and upgrades as well as ensuring Quality Assurance testing is performed for all change epics.

Support management of resources that are involved in maintaining the host operating systems on Windows and VMware/Hyper-V servers as well as software subsystems such as databases, web server software, LDAP, and security subsystems.

Support to business users by assisting in the resolution of queries timeously and enabling business users to better carry out their duties.

Investigate and resolve application errors and propose modifications and enhancements to existing applications to improve functionality or address any issues that arise.

Gathering and management of test data, ensuring that defects and issues are tracked and resolved and evaluating the outcome of test cycles with a view to improving the test process.

Ensuring that all relevant documentation is updated and maintained.

Minimum requirements

• Degree in Information Technology, Computer Science, and/or
• 5 7 Years appropriate Card application experience, E.g. Postilion.
• At least 3-4 years of IT support and/or testing experience
• Microsoft SQL certification will be an added advantage
• SAFe for Teams certification will be an added advantage
• Experience in support in a IT banking environment an added advantage
• AzureDevOps experience an added advantage
• Exposure to various IT Support and Development methodologies
• Knowledge specific to the business, e.g. banking products, banking rules and
  legislation, digital channels, payment methods, etc.
• Knowledge specific to core business systems, i.e. Phoenix, Postilion, Postilion Office,
  PostCard, iBank/EPaC, OpenText AppWorks, OpenText ECM, an added advantage
• Knowledge of Business Process Management (BPM) software and tools an added
  advantage
• Knowledge of databases and SQL scripting
• Interest in keeping abreast of current trends in software development and testing,
  especially as they relate to the technologies being used.
• Understanding of common software failures and faults and the resolution of these
• Understanding of the software development life cycle and basic software terminology
• Experience in documenting test scripts, test cases and test data