Channel Sales, Fia & Aml Support Officer (Sp4) - Capricorn Asset Management

Channel Sales, FIA & AML Support Officer (SP4) - Capricorn Asset Management

Listing reference: capgh_000281

Listing status: Online

Apply by: 12 December 2024

Position summary

Introduction

Responsible for the promotion of sales of Capricorn Unit Trust and primarily responsible to assist with the AML Compliance duties to ensure CAM is always complying with the regulatory requirements as per Financial Intelligence Act, Act 13 of 2012. Assist with the enhancement of CAMs customer experience through the various distribution channels

Job description

KEY PERFORMANCE AREAS FIA & AML COMPLIANCE

• Responsible for obtaining all KYC, FIA and AML documents of all clients ensuring thatAdministration department adhere to all Risk assessment and
• EDD processes for new entities and accounts as per company policies and procedures.
  Re-verification of clients EDD / CDD annually as prescribed in the Client
  Acceptance & Standards Policy.
• FIA & AML checks as and when necessary and ensure the updating of client
  records
• Verify that all EDD and CDD documents obtained with the onboarding process is saved and archived in accordance with the Document Warehouse business process
• Data quality checking of new clients onboarded
• Assist with the restrictions currently maintained on Silica LOB and manage client communication.
• Oversee sanction screening on all new business relationships entered with clients. Assist with documentation when the Regulator visits CAM onsite for inspections and will communicate with the Onboarding Team on the
  Regulators requirements
• Ensure that client onboarding documentation is in line with the Client Acceptance &Standards Policy and AML Policy
• Ensure that the Administration department manages and assesses all new clients risk rating in-line with CAMs Risk Assessment and Client Acceptance Policy.
• Ensure the collation of documents / information for execution within the client onboarding process. Operate, maintain and control an effective follow-up system essential in terms of what is required to meet the various deadlines of the companys
  business processes.
• Ensure that the administrative department processes and manages
  commission administration.

Sales

• Responsible for sales and promotion of Capricorn Unit Trust fund to various
  distribution channel
• Be up to date with all the information and fine details of CUT funds and
  CAM services.
• Adopting Digital transformation within Sales culture Provide product information on the following:
  o Capricorn Unit Trusts (CUT);
  o Republic of Namibia Treasury Bills, Government bonds;
  o Bank Windhoek investment products.
• Assist in Assessing the clients investment needs, objective(s) and risk tolerance;and provide them with suitable investment option via Pocket Risk App profilingAssist with sales objectives, AUM and Management Fees targets are met as per Segment
• Identify cross-selling opportunities and forward them to responsible person.
• Nurturing marketing qualified leads to different Segment channels and ensure closing of Sale.
• Responsible for resolving the various distribution channels service queriesquickly, efficiently and courteously and within short timeframes
• Liaise with the various distribution channels to fulfil their investment needs and provide full investment support
• Primarily responsible with planning, scheduling and coordinating of all Branch, Retail, Wealth and Digital support activities
• Primarily responsible for implementing new and improved Branch, Retail, Wealth and Digital service procedures and system-based management tools/solutions
• Primarily responsible in developing business by expanding distribution channels, analyzing logistical problems and producing new solutions
• Assist in the development of information systems to assist the distribution channels to properly service and inform respective clients
• Assist in conducting market intelligence and sales reporting
• Assist with planning, scheduling and coordinating of various distributions channels support activities
• Primarily responsible with engaging with the various distribution channels pre andpost sales

Customer

• Responsible for the maintenance of existing client relationships and the growth thereof
• Support FIA compliance through collation of all relevant client documentation on existing and new clients (KYC and EDD).
• Facilitation of on boarding new clients through BW Branches and walk-in clients.
• Ensure that customer complaints are handled immediately with positive results and respond to all service delivery issues.
• Ensure client instructions are carried out and processedActs as custodian of CAM Client Service Charter and review CAM Client
• Service Charter as per mandated frequency

Digital Platform

• Assist in promoting the digital platform to all clients and business partners.
• Embrace digital client engagement methods for ongoing client/prospect.
• Provide technical support to all Capricorn Online users.

Support

• Liaise with BW Branches regarding transaction and account queries
• Provide quotations on request
• Ensure that BW Branches have a CAM point of contact.
• Assist and Guide broker clients with general queries regarding products,
• services, business procedures and legislative requirements.
• Acts as liaison between CAM and brokers regarding transaction and account queries
• Support all marketing endeavors, implementation and execution.
• Assist with collation of existing client documentation
• Assist with the re-verification of clients EDD / CDD as required by the
  Regulator and updating clients records.
• Assist in updating of clients records where documents expire (Passports,
  Visas, etc.) is obtained
• Assist in obtaining client documents whose accounts are Restricted
• Identify Key Controls where it fails and impacts CAM FIA Business Processes.
• Assist and ensure that business processes are up to date to reflect the minimum requirements as per FIA & AML regulations, ongoing and future regulation changes.

Risk Management

• Ensure proper knowledge and compliance to systems, policies and
  procedures in channel support department.
• Self Development
• Keep abreast with national and international philosophies and practices,
  financial markets, economic fundamentals and investment instruments
• Keep up to date with FIA/AML regulatory Acts and changes within the Act.
• Ensure complete familiarity with all relevant operational policy and procedural changes.
• Keep abreast with Digital transformation.
• Knowledge and compliance of systems, policies and procedures.
• Constantly work to improve industry knowledge.
• Maintain own (PDP) Personal Development Plans.

Minimum requirements

Competencies

• Deciding and Initiating Action
• Working with People
• Adhering to Principles and Values
• Relating and Networking
• Applying Expertise and Technology
• Learning and Researching
• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures
• Adapting and Responding to change
• Coping with Pressures and setbacks

Qualifications and Exprience

• Grade 12 with commercial subjects and at least 3 years relevant experience
  within similar environment
• Diploma in Anti Money Laundering or related field will be distinct advantage.
• Certification in a professional association such as the Association of Certified
  Anti- Money Laundering Specialists (ACAMS) would be a distinct advantage.