Temporary/On-Call Outbound Customer Services Representatives.

Description

Are you passionate about customer service and looking for a flexible, on-call position? We are recruiting for a client seeking dedicated and dynamic individuals to join their team as Temporary/On-call Outbound Customer Services Representatives.

Purpose of the Position:

• Create a readily available pool of temporary representatives to assist as needed.
• Actively engage in outbound calls to new, existing, and disconnected customers with the intention of proactively retaining subscribers and minimizing churn.
• Cross-sell, upsell, recommend product upgrades, and survey disconnected customers.

Responsibilities:

• Contact 110 successful customers and attempt 260 calls per day.
• Maintain an 80% QA score.
• Answer inquiries by providing clear and desired information.
• Deliver excellent customer service.
• Apply innovative solutions to various concerns and complaints.
• Maintain a professional attitude in challenging situations.
• Identify customer queries, explore answers, implement solutions, and escalate unresolved issues.
• Fulfill customer requests by clarifying information, completing transactions, and forwarding requests as needed.
• Troubleshoot and resolve customer problems by determining the cause and following through on resolutions.
• Achieve and maintain proficiency with our escalation matrixes.
• Keep our customer database updated by reconfirming and updating details at every interaction (DBC).

Requirements

• Minimum of 25 points in grade 12.
• Professional written and verbal communication skills.
• Computer literate with numerical aptitude and a willingness to learn.
• Passionate about customer service and delivery.
• Proficient in English (knowledge of any local language is a plus).
• Customer service-oriented; tele-sales skills are an advantage.

Behavioral Competencies:

• Problem Solving
• Flexibility/Adaptability
• Target/Deadline Driven
• Team Player Closing date;14 November 2024