Spa Manager Job Job Details | O&L

LOCATION: STRAND HOTEL

GRADE: C4

POSITIONS AVAILABLE: 1

PURPOSE OF THE POSITION:

To implement and maintain new-to-world offerings that stay at the leading edge of the international Spa industry and attain the desired business results. Manage the Spa operations by driving the staff to perform at breakthrough levels.

QUALIFICATIONS & EXPERIENCE

• Minimum National Diploma in ITEC or CIDESCO
• Diploma in Somatology, Cosmetology or Aesthetician
• Minimum 5 years experience in a 4- or 5-star hotel Spa management position
• Spa Operational Systems Knowledge
• Wellness & Fitness knowledge
• Knowledge of SpaGuru, Micros and Opera PMS
• Registration with SAAHSP (South African Association of Health and Skincare Professionals) will be an added advantage

KEY ACCOUNTABILITIES

• Oversee the operation of the Spa to ensure achievements of sales goals, business objectives and Spa profitability.
• Order Spa equipment/ensuring its proper functioning.
• Recording daily cash flow.
• Drive promotions and new innovations.
• Maintain relationship with suppliers and trainers.
• Promote and sell the services of the SPA and maximise the potential of all sales.
• Assist with therapist duties and coverage when operationally required, to ensure revenue targets and guest requests are met.
• Prepare business focus reports on number of clients expected and expected revenue daily.
• Prepare monthly reports not limited to age analysis, sales mix analysis, voucher liability & commissions.
• Execute the O&L Leisure Customer Experience Journey by ensuring that every touchpoint across the customer experience journey is engaging, efficient and effective.
• Establish the Spa's financial operational plan for the year in liaison with the Guest Relations Manager .
• Conduct daily hygiene walkabouts, complete required checklists, and enforce proper cleaning, health, and safety standards, as well as operating equipment.

CLOSING DATE: 04 NOVEMBER 2024

O&L - a Great Place to Work.

Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer.

"This position is subject to a pre-employment screening and vetting process, and by applying for this position, applicants acknowledge that they are aware that the Company reserves the right to carry out screening and pre-employment vetting for all shortlisted applicants. Certificate of Conduct issued by the Namibian Police (not older than 6 months) may be required from all shortlisted applicants."

Requisition ID: 4398