Application Administrator - Card Platform (Sp7)

Application Administrator - Card Platform (SP7)

Listing reference: capgh_000273

Listing status: Online

Apply by: 29 October 2024

Position summary

Introduction

The Application Administrator role will provide technical support for the Information Technology Card Platform applications. This role tests for all operational epics and upgrades, supports business users through timeous query resolution, investigates and resolves application errors, and proposes enhancements to existing applications. Additionally, the Application Administrator is responsible for gathering and managing test data, ensuring that defects and issues are tracked and resolved, evaluating the outcome of test cycles, and ensuring that documentation is updated and maintained.

Job description

KEY PERFORMANCE AREAS (KPAs)

• Daily Operational Support and Management
• User Management
• 3 rd Party Vendor Engagement
• Testing, Documentation, Production Support, and Change Control
• Agile Team Responsibilities

CORE COMPETENCIES

• Networking & relating
• Decisive
• Co-operative team player
• Analytical skills
• Conceptual reasoning ability
• Conflict-handling ability
• Problem-solving ability
• Strong technical aptitude with good organisational, analysis, and problem-solving skills
• Multitasking in a complex environment
• Proactive and collaborative
• Attention to detail
• Dependable
• Excellent persuasion and negotiation skills

Minimum requirements

QUALIFICATIONS:

• Bachelor's Degree in Information Technology, Computer Science, or equivalent
• Microsoft SQL certification will be an added advantage
• SAFe for Teams certification will be an added advantage

STAKEHOLDERS:

• Internal clients
• Agile Software Development Teams
• External vendors
• Other Capricorn Group IT platforms

EXPERIENCE/KNOWLEDGE & SKILLS:

• At least 4-6 years of IT support and/or testing experience
• Software delopment experience will be an added advantage
• Experience in support in an IT banking environment is an added advantage
• AzureDevOps experience an added advantage
• Exposure to various IT Support and Development methodologies
• Knowledge specific to the business, e.g. banking products, banking rules and legislation, digital channels, payment methods, etc.
• Knowledge specific to core business system such as Postilion, Postilion Office, PostCard, an added advantage
• Knowledge of Business Process Management (BPM) software and tools an added advantage
• Knowledge of databases and SQL scripting
• Good project management skills
• Keeping abreast of trends in software development and testing as they relate to the technologies being used.
• Understanding of common software failures and faults and the resolution of these
• Understanding of the software development life cycle and basic software terminology
• Experience in documenting test scripts, test cases and test data.