Application Support Analyst - Senior (Sp6) -Information Technology (Card Platform)

Capricorn Group Limited - windhoek, namibia

11 days ago

Application Support Analyst - Senior (SP6) -Information Technology (Card Platform)

Listing reference: capgh_000267

Listing status: Online

Apply by: 7 October 2024

Position summary

Introduction

PRIMARY PURPOSE OF THIS POSITION As a member of the IT Card platform, the Application Support Analyst is charged with responding to and resolving customer issues concerning the Card landscape. The Application Support Analyst will also perform user acceptance testing in support of IT Card platform products. Responsibilities also include preparing and executing test scripts and reporting status at agile team ceremonies. The Application Support Analyst is responsible for identifying and defining the required tests throughout the software development life cycle, including requirements, user acceptance, and release testing. The Application Support Analyst will prepare test plans and cases in line with the Capricorn Group of companies guidelines and standards. The scope of the role includes gathering and managing test data, ensuring that defects and issues are tracked and resolved in a timely and effective manner, and evaluating the outcome of test cycles. The Application Support Analyst ensures that product testing is planned and carried out in accordance with the schedule and quality requirements and that all deadlines are met. This is a Capricorn Group role with CIG entity responsibility.

Job description


KEY PERFORMANCE AREAS (KPAs)


The Application Support Analyst's duties include the following:

Testing

  • Support overall QA activities such as the development of Test Approach, Test Cases, and automated test execution as needed
    Identifying products to be assessed in the software review process
    Defining the appropriate test to be carried out, including the test data to be used
    Managing the test data by documenting the results of each test cycle to identify flaws and liaising with the agile development team
    Running diagnostic and system testing and presenting the information to the relevant stakeholders
    Coordinate agile development team activities by keeping product testing in pace with development
    Identifying and eliminating redundant functions and components
    Improving knowledge of IT Platform business applications and user needs and expectations
    Negotiate quality criteria with customers and clarify use cases in test production
    Draft effective and thorough tests cases
    Create and manage automated test scripts
    Record test results within epic deadlines
    Assess and update test plans and documentation
    Gain awareness of business application and validate requirements against user expectations
    Document test results and evaluate results to determine defects
    Update test suite repository with modified test files
    Perform system testing for new product execution and system production changes
    Understanding and implementing industry standards and protocols.
    Build and maintain test suites including full regression testing for both manual and automated testing for relevant IT Platform applications/software support
    Ensure test plan and test cases are designed and aligned based on set requirements

  • Production Support

  • Resolve queries logged by business users in a timely and efficient manner
    Ensure queries are logged, tracked, and managed via the correct channels
    Lead by example through demonstration of high performance in the areas of customer service, collaboration, teamwork, reliability, efficiency, and execution
    IT Application Support Analyst - Senior
    Strong customer service skills and an ability to interact at all levels of the organization (customers, technical teams, and Executives)
    Provide two-tier support to all applications and provide assistance to all end users and identify any issues in production
    Analyze all vendor applications and provide operational support to same and perform reviews
    Troubleshoot minor and major system problems in a timely manner and escalate when necessary
    Troubleshoot errors and application issues via periodic testing, service desk tickets, and other methods
    Work with software vendors to have application issues fixed, both short-term and long-term (root cause)
    Standby and after-hour support as required
  • Agile Team Responsibilities
    Participate in team ceremonies (Daily Standup, Iteration Planning, PI Planning, etc.)


    Minimum requirements

    CORE COMPETENCIES
    Well-organized, dynamic, and innovative
    Self-confidence, drive, and tenacity
    Accuracy and adaptability
    Assertiveness and committed
    Conscientious
    Consistency
    Credibility
    Detailed and methodical
    Goal-directedness and deadline-driven
    Ability to handle pressure
    Innovative
    Reliable
    Systematic


    QUALIFICATIONS
    Diploma or Degree in Information Technology, Computer Science, or equivalent
    Card Scheme and/or Postilion certificate/s will be an added advantage
    Microsoft SQL certification will be an added advantage
    SAFe for Teams certification will be an added advantage
    IT Application Support Analyst - Senior


    EXPERIENCE/KNOWLEDGE & SKILLS
    At least 5-6 years of banking / IT (testing and application support) experience
    Any development experience will be an added advantage
    Experience in support in a IT banking environment an added advantage
    AzureDevOps experience an added advantage
    Exposure to various IT Support and Development methodologies
    Knowledge specific to the business, e.g. banking products, banking rules and legislation, digital channels, payment methods, etc.
    Knowledge specific to core business systems, i.e. Phoenix, Postilion, Postilion Office, PostCard, iBank/EPaC, OpenText AppWorks, OpenText ECM, an added advantage
    Knowledge of Business Process Management (BPM) software and tools an added advantage
    Knowledge of databases and SQL scripting will be an added advantage
    Interest in keeping abreast of current trends in the Card Payments industry, especially as they relate to the technologies being used
    Understanding of the software development life cycle and basic software terminology
    Experience in documenting test scripts, test cases and test data.


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