Food & Beverage Supervisor Job Job Details | O&L

PURPOSE OF THE POSITION:

To lead and supervise the services & team in the assigned food and beverage outlet to ensure the delivery of outstanding guest experiences and financial profitability of the business.

QUALIFICATIONS & EXPERIENCE :

• Diploma in Restaurant Management
• Micros/Opera
• Computer literate (MS Office/Office/Excel/PowerPoint)
• 2 years F&B supervisory experience in a 4* and 5* hotel or lodge.
• Wine, Sommelier or Beer course will be an added advantage.

KEY ACCOUNTABILITIES :

• Coordinate daily Front of the House and Back of the House operations.
• Supervise the cleanliness, neatness, and tidiness of the Restaurant Outlet.
• Monitor effectiveness of workflow and sequence of service during service periods and provides constant hands-on support.
• Prepare duty rosters of restaurant staff, ensuring correct manning levels and even distribution of work.
• Monitor customer satisfaction and respond to customer feedback and complaints.
• Inform the Head of Department or Head Chef of any complaints, negative feedback from guests and staff.
• Advice the Head of Department or Head Chef of any improvement needed in relation to restaurants operation including updates to SOPs or addition/deletion of SOPs.
• Maintain a thorough working knowledge of F&B SOPs and ensure they are always upheld through constant observation and coaching.
• Conduct the pre-service shift briefing to ensure effective and efficient communication, providing waiters with specific guidance and information to perform effectively in the coming shift.
• Monitor the cashiering function of the outlet in compliance with Midgard SOPs after every shift.
• Ensure that the billing procedure and payment are correct and adhered to.
• Manage the cash and cash up procedures in line with policies & procedures.

COMPETENCIES REQUIRED

• Lives the O&L Values
• Leads Growth
• Takes Bold Stands
• Causes Alignment
• Being Authentic
• Inspires Innovation
• Deliver Extraordinary results

CLOSING DATE: 02 October 2024

O&L - a Great Place to Work.

Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer.

"This position is subject to a pre-employment screening and vetting process, and by applying for this position, applicants acknowledge that they are aware that the Company reserves the right to carry out screening and pre-employment vetting for all shortlisted applicants. Certificate of Conduct issued by the Namibian Police (not older than 6 months) may be required from all shortlisted applicants."

Requisition ID: 4310