Administrator (Sp3)-Capricorn Asset Management

Capricorn Group Limited - windhoek, namibia

18 days ago

Administrator (SP3)-Capricorn Asset Management

Listing reference: capgh_000266

Listing status: Online

Apply by: 29 September 2024

Position summary

Introduction

Responsible for client administration processing of all pooled, segregated and private client portfolios managed by CAM on the CAM platform and other applications. Further, responsible for enhancing platform use to ensure operations at a high level, optimizing our customers experience.

Job description


KEY PERFORMANCE AREAS

1. Processing

  • Responsible for daily capturing/processing of all client deposits, withdrawals, switches and transfers within the required cut-off timelines
  • Responsible for the accuracy on all transactions processed; understanding impact on clients holdings
  • Scrutinize client instructions to detect potential fraud and report suspicious activity to the Chief Risk Officer.
  • Responsible for daily & monthly processing and diarized payments
  • Responsible for the uploading of the ACB Bureau Files
  • Responsible for preparation and uploading of the Finswitch Files
  • Responsible for agent commission payments to brokers
  • Handling of client queries as per the CAM Service Charter and escalate unresolved queries to the Supervisor: Client Administration or Manager: Client Administration
  • Reporting of losses and errors and submit to the Manager: Client Administration.
  • Maintain professional client communication as per CAM Service Charter & CAM Client Service Policy
  • Assist walk in clients with Deposit and Withdrawal instructions
  • Ensure accurate categorizing of Group Email Box and timely execution of email instructions.
  • Ensure accurate and timely processing of reconciliation items submitted by the Recon Officer.
  • Liaise with Onboarding on new applications and outstanding EDD/Source of funds documentation required to execute transactions
  • Liaise with branches for cession cancellation / reduction approvals on withdrawals
  • Responsible for the extraction of the daily transaction report, sorting of the transactions on the report.
  • Responsible for the upload of daily funding transactions on EPAC

  • 2. Support Function:

    Reconciliations

  • Ensure timely and accurate preparation and submission of reconciliations as per business process
  • Liaise with Sales Teams, Brokers, ACB, and Onboarding to resolve all outstanding/uncleared items on the recons

  • 3. Compliance

  • Ensure adherence to FIA compliance on existing and new clients (KYC & AML)
  • Ensure proper knowledge of systems, processes and procedures
  • Understand output from systems relevant to clients holdings
  • Adherence to relevant business processes, procedures, policies and legislations.
  • Adhere to record keeping procedures to ensure effective document storage for auditing purposes or regulatory requests.
  • Contribute to the risk culture awareness in CAM
  • Contribute to the ethical culture in CAM

  • 4. Customer

  • Identify cross-selling opportunities and forward to responsible department/lead

    Always promote excellent customer service


    5. Conduct

  • Behave in a professional, disciplined and appropriate manner as per the CAM Code of Conduct and Ethics Policy. and
  • Be an ambassador of the Capricorn Way
  • Demonstrate loyalty to the brand

  • Minimum requirements

    CORE COMPETENCIES

  • Logic thinking /reasoning
  • Strong attention to detail
  • Ability to work under minimal supervision
  • Emotional maturity
  • Self-starter and dedicated
  • Strong organization and time management skills
  • Strong critical thinking and analytical skills

  • EXPERIENCE/KNOWLEDGE & SKILLS

  • Minimum of two years experience in financial services.
  • Strong analytical skills required to organize and analyze multiple, complex data sets as well as strong interpersonal and organizational skills.
  • Computer literacy essential.
  • Good time management skills
  • Computer literacy with excellent MS Excel skills
  • Time management

  • Qualifications

  • Bachelors degree or higher education level.

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