Administrator (SP3)-Capricorn Asset Management
Listing reference:
capgh_000266
Listing status:
Online
Apply by:
29 September 2024
Position summary
Introduction
Responsible for client administration processing of all pooled, segregated and private client portfolios managed by CAM on the CAM platform and other applications. Further, responsible for enhancing platform use to ensure operations at a high level, optimizing our customers experience.
Job description
KEY PERFORMANCE AREAS
1.
Processing
Responsible for daily capturing/processing of all client deposits, withdrawals, switches and transfers within the required cut-off timelines
Responsible for the accuracy on all transactions processed; understanding impact on clients holdings
Scrutinize client instructions to detect potential fraud and report suspicious activity to the Chief Risk Officer.
Responsible for daily & monthly processing and diarized payments
Responsible for the uploading of the ACB Bureau Files
Responsible for preparation and uploading of the Finswitch Files
Responsible for agent commission payments to brokers
Handling of client queries as per the CAM Service Charter and escalate unresolved queries to the Supervisor: Client Administration or Manager: Client Administration
Reporting of losses and errors and submit to the Manager: Client Administration.
Maintain professional client communication as per CAM Service Charter & CAM Client Service Policy
Assist walk in clients with Deposit and Withdrawal instructions
Ensure accurate categorizing of Group Email Box and timely execution of email instructions.
Ensure accurate and timely processing of reconciliation items submitted by the Recon Officer.
Liaise with Onboarding on new applications and outstanding EDD/Source of funds documentation required to execute transactions
Liaise with branches for cession cancellation / reduction approvals on withdrawals
Responsible for the extraction of the daily transaction report, sorting of the transactions on the report.
Responsible for the upload of daily funding transactions on EPAC
2.
Support Function:
Reconciliations
Ensure timely and accurate preparation and submission of reconciliations as per business process
Liaise with Sales Teams, Brokers, ACB, and Onboarding to resolve all outstanding/uncleared items on the recons
3. Compliance
Ensure adherence to FIA compliance on existing and new clients (KYC & AML)
Ensure proper knowledge of systems, processes and procedures
Understand output from systems relevant to clients holdings
Adherence to relevant business processes, procedures, policies and legislations.
Adhere to record keeping procedures to ensure effective document storage for auditing purposes or regulatory requests.
Contribute to the risk culture awareness in CAM
Contribute to the ethical culture in CAM
4. Customer
Identify cross-selling opportunities and forward to responsible department/lead
Always promote excellent customer service
5. Conduct
Behave in a professional, disciplined and appropriate manner as per the CAM Code of Conduct and Ethics Policy. and
Be an ambassador of the Capricorn Way
Demonstrate loyalty to the brand
Minimum requirements
CORE COMPETENCIES
Logic thinking /reasoning
Strong attention to detail
Ability to work under minimal supervision
Emotional maturity
Self-starter and dedicated
Strong organization and time management skills
Strong critical thinking and analytical skills
EXPERIENCE/KNOWLEDGE & SKILLS
Minimum of two years experience in financial services.
Strong analytical skills required to organize and analyze multiple, complex data sets as well as strong interpersonal and organizational skills.
Computer literacy essential.
Good time management skills
Computer literacy with excellent MS Excel skills
Time management
Qualifications
Bachelors degree or higher education level.
