Operations General Manager Job Job Details | O&L

PURPOSE OF THE POSITION:

To own, lead, direct and implement the organisational breakthrough strategy and operational plan for all O&L Leisure hotels and lodges including the execution, evaluation and controlling of such plans, contributing to the unique, unforgettable guest experiences. The position will oversee the operational management of all O&L property hotels and lodges as well as central office functions linked to operations.

QUALIFICATIONS & EXPERIENCE :

• Post Graduate Diploma in Hospitality Management or Business Administration
• 10 years experience in a Senior Management role at 4- or 5-star properties, of which 2 years must be on an executive level.
• Operational management experience in managing a minimum of five properties.
• Proven record of skills development on managerial levels.
• International hotel management experience will be an added advantage.

KEY ACCOUNTABILITIES :

• Lead the formulation, execution, and evaluation of operational strategies in line with the group purpose, strategy, and the O&L Persona, as well as O&L Leisure vision.
• Lead, drive the efficiency ratios in line with international benchmarks.
• Ensure compliance to all quality and guest experience standards as defined for each property.
• Ensure conformity/compliance to risk enterprise, security, occupational health and safety and environmental management system requirements.
• Direct and Support new projects from an operational point of view, ensuring that the designs are functional and practical and that the design-cost relationship is efficient.
• Develop and implement BCP (Business Continuity Plans) and ensure they are always kept relevant.
• Lead and direct the skills development of key managerial positions.
• Drive strategy by linking performance management to strategic goals and objectives, ensuring that all team members understand their role in achieving these targets.
• Drive the financial profitability of the organisation through various and effective initiatives
• Always ensure that employee activities are in sync with company strategic goals

COMPETENCIES REQUIRED

• Lives the O&L Values
• Leads Growth
• Takes Bold Stands
• Causes Alignment
• Be Authentic, Caring & Passionate
• Inspires Innovation
• Deliver Extraordinary results

Closing Date: 27 September 2024