Executive Housekeeper Job Job Details | O&L

PURPOSE OF THE POSITION:

To lead the Housekeeping department, to consistently achieve and exceed the highest standards of cleanliness, hygiene, and comfort. Enhance guest satisfaction by delivering premium world-class service that surpasses expectations, maximize profitability by strategically and efficiently utilizing all available resources.

QUALIFICATIONS & EXPERIENCE:

• Bachelors degree or Diploma in Hospitality & Tourism or Hotel Management.
• 5 years experience as an Executive housekeeper or in a similar managerial role.
• Computer literate (MS Office/Office/Excel/PowerPoint)
• Experience in a 4* or 5* Hotel/Luxury Lodge operations with 100 rooms or more.
• In-depth knowledge of housekeeping practices, procedures, and equipment.
• Knowledge of budgets, ordering, profit & loss, cost of sales, meeting suppliers and coordinating stock deals with procurement.
• Knowledge of PMS (Property Management System) and Micros/Opera will be an added advantage.

KEY ACCOUNTABILITIES:

• Develop and implement effective housekeeping policies and procedures to ensure a consistently high standard of cleanliness and services.
• Regularly inspect guest rooms and public areas to ensure that the highest standards of cleanliness and luxury are maintained, contributing to a premium world class guest experience.
• Conduct room audits and spot checks to identify areas needing attention, maintaining quality control.
• Review and communicate arrival reports and VIP guest requirements to ensure that all special needs are met or exceeded, enhancing guest satisfaction.
• Assist with the development of the annual budget with input from the Rooms Division Manager, Finance, and relevant stakeholders, informed by strategic plans and operational requirements.
• Ensure compliance with various audit requirements, including internal audit, hygiene audits, and risk audits related to the Housekeeping.
• Coordinate regular stock-taking in the Housekeeping Department, as well as operating equipment, at specified intervals: daily, weekly, monthly, and quarterly.
• Comply with all relevant Health and Safety regulations within the rooms division domain and ensure all laws, regulations, licenses and policies pertaining to operations of housekeeping functions are adhered to.
• Prepare housekeeping room status reports for Front Office Manager and Finance.
• Control payroll costs through the maintenance of proper records, rosters, time books and effective scheduling of employees.
• Conduct regular training sessions to enhance the skills and knowledge of the housekeeping staff.

COMPETENCIES REQUIRED:

• Lives the O&L Values
• Leads Growth
• Takes Bold Stands
• Causes Alignment
• Being Authentic
• Inspires Innovation
• Deliver Extraordinary

CLOSING DATE: 17 SEPTEMBER 2024

O&L - a Great Place to Work.

Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer.

"This position is subject to a pre-employment screening and vetting process, and by applying for this position, applicants acknowledge that they are aware that the Company reserves the right to carry out screening and pre-employment vetting for all shortlisted applicants. Certificate of Conduct issued by the Namibian Police (not older than 6 months) may be required from all shortlisted applicants."

Requisition ID: 4260