Executive Housekeeper Job Job Details | O&L
o&l leisure (pty) ltd - namibia
15 days ago
PURPOSE OF THE POSITION:
To lead the Housekeeping department, to consistently achieve and exceed the highest standards of cleanliness, hygiene, and comfort. Enhance guest satisfaction by delivering premium world-class service that surpasses expectations, maximize profitability by strategically and efficiently utilizing all available resources.
QUALIFICATIONS & EXPERIENCE:
- Bachelors degree or Diploma in Hospitality & Tourism or Hotel Management.
- 5 years experience as an Executive housekeeper or in a similar managerial role.
- Computer literate (MS Office/Office/Excel/PowerPoint)
- Experience in a 4* or 5* Hotel/Luxury Lodge operations with 100 rooms or more.
- In-depth knowledge of housekeeping practices, procedures, and equipment.
- Knowledge of budgets, ordering, profit & loss, cost of sales, meeting suppliers and coordinating stock deals with procurement.
- Knowledge of PMS (Property Management System) and Micros/Opera will be an added advantage.
KEY ACCOUNTABILITIES:
- Develop and implement effective housekeeping policies and procedures to ensure a consistently high standard of cleanliness and services.
- Regularly inspect guest rooms and public areas to ensure that the highest standards of cleanliness and luxury are maintained, contributing to a premium world class guest experience.
- Conduct room audits and spot checks to identify areas needing attention, maintaining quality control.
- Review and communicate arrival reports and VIP guest requirements to ensure that all special needs are met or exceeded, enhancing guest satisfaction.
- Assist with the development of the annual budget with input from the Rooms Division Manager, Finance, and relevant stakeholders, informed by strategic plans and operational requirements.
- Ensure compliance with various audit requirements, including internal audit, hygiene audits, and risk audits related to the Housekeeping.
- Coordinate regular stock-taking in the Housekeeping Department, as well as operating equipment, at specified intervals: daily, weekly, monthly, and quarterly.
- Comply with all relevant Health and Safety regulations within the rooms division domain and ensure all laws, regulations, licenses and policies pertaining to operations of housekeeping functions are adhered to.
- Prepare housekeeping room status reports for Front Office Manager and Finance.
- Control payroll costs through the maintenance of proper records, rosters, time books and effective scheduling of employees.
- Conduct regular training sessions to enhance the skills and knowledge of the housekeeping staff.
COMPETENCIES REQUIRED:
- Lives the O&L Values
- Leads Growth
- Takes Bold Stands
- Causes Alignment
- Being Authentic
- Inspires Innovation
- Deliver Extraordinary
CLOSING DATE: 17 SEPTEMBER 2024
O&L - a Great Place to Work.
Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer.
"This position is subject to a pre-employment screening and vetting process, and by applying for this position, applicants acknowledge that they are aware that the Company reserves the right to carry out screening and pre-employment vetting for all shortlisted applicants. Certificate of Conduct issued by the Namibian Police (not older than 6 months) may be required from all shortlisted applicants."
Requisition ID: 4260