Waiter Job Job Details | O&L

LOCATION: STRAND HOTEL SWAKOPMUND

GRADE: A3

POSITIONS AVAILABLE: 1

PURPOSE OF THE POSITION:

To ensure the effective delivery of in-room dining services to guests of the hotel in line with brand standards.

QUALIFICATIONS & EXPERIENCE :

• Minimum Grade 10.
• 1 year experience in a restaurant operation as waiter within a 4* or 5*hotel and restaurant practice.
• Basic math skills for handling payments and making change.

KEY ACCOUNTABILITIES :

• Welcome customers/guest and seat them at their designated tables, and present menus.
• Own and Live the O&L persona, anchored in caring, passionate, authentic.
• Provide personalized guest service based on preferences and ensures an ever-lasting bond is created with guests.
• Document orders, repeat items back to callers to ensure accuracy and quote expected arrival time with speed and accuracy.
• Promptly answer Room Service calls, announce any specials, promote menu items and answer questions regarding preparation methods.
• Serve food and beverages promptly and accurately, ensuring proper presentation and temperature.
• Process payments accurately, handle cash, credit cards, and electronic payments as needed.
• Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties
• Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
• Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
• Maintain the cleanliness of duty station before the end of each shift in accordance with the standards.

COMPETENCIES REQUIRED

• Lives the O&L Values
• Leads Growth
• Takes Bold Stands
• Causes Alignment
• Being Authentic
• Inspires Innovation
• Deliver Extraordinary results

CLOSING DATE: 04 SEPTEMBER 2024

O&L - a Great Place to Work.

Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer.

"This position is subject to a pre-employment screening and vetting process, and by applying for this position, applicants acknowledge that they are aware that the Company reserves the right to carry out screening and pre-employment vetting for all shortlisted applicants. Certificate of Conduct issued by the Namibian Police (not older than 6 months) may be required from all shortlisted applicants."

Requisition ID: 4119