Guest Relations Associate

Description

At Africa Personnel Services, our people are the most important resource. We pride ourselves in the quality of our employees and ensure employees condone all our values. Our international business is built on sound Human Capital principles, while offering all our clients the highest levels of loyalty, integrity, and respect. Since 1996, we have been facilitating livelihoods for thousands of people across Africa and beyond.

We are looking to recruit a Guest Relations Associate for a client in Hospitality.Chief responsibility of a Guest Relations Agent will be to ensure that every guest has a comfortable, pleasant stay.

Responsibilities

• Compiling welcome folders that include maps, room service menus and information about amenities
• Confirming travel arrangements and making adjustments for late checkouts and early check-ins as needed
• to sell rooms to optimum capacity ensuring maximum revenue
• to check all VIP rooms
• to handle Guest complaints/ requests efficiently
• Reviewing arrival lists to identify VIP guests
• Greeting VIP guests and serving as a point of contact for handling their needs throughout their stays
• Providing information about services, amenities and local attractions
• Recording all customer interactions in a logbook or customer relationship management software program
• Empathizing with upset guests and helping to resolve their issues
• Assisting other staff members with maintaining coffee and breakfast areas in the lobby

Requirements

Qualifications

• Grade 12 certificate
• Certificate in hospitality or better
• Good communication Skills, good looking
• 1- 3 years experience in the same or similar role

KINDLY NOTE THE FOLLOWING.

• ALL CVs shared must be in PDF FORMAT and the position being applied for must be clearly indicated in the subject line of your email.
• Attach at least 3 traceable references.
• Valid email addresses of references must be included on the reference list.
• Your Full names should be the Tile of your CV.
• DO NOT share your certificates at this time.

Any applications that do not follow the above instructions will not be considered.