Guest Relations Agent Job Job Details | O&L

PURPOSE OF THE POSITION:

To provide exceptional guest experience, manage check-in and check-out processes, and perform night audit functions to guarantee accurate financial transactions in accordance with established procedures.

QUALIFICATIONS & EXPERIENCE :

• Min Grade 12 plus Higher Certificate
• Certificate in Hospitality & Tourism Business Administration or Accounting
• A minimum of 3 years experience in a front desk, night audit, reception or customer service role within the Hospitality Industry.
• Experience in room revenue control, handling cash, accounting procedures, and general administrative tasks and OTAS.
• Computer literate (MS Office & Opera Systems)
• Multilingual in a foreign language (German, French, Portuguese etc) will be an added advantage.

KEY ACCOUNTABILITIES :

• Constantly monitor and check the quality-of-service delivery towards the guests and make sure the processes are speaking to the brand and the provided quality guidelines.
• Coordinate room status updates with housekeeping for check-outs, late check-outs, early check-ins, and special requests.
• Verify reservations, review arrival and departure lists, special guest requirements and accurate processing of information also ensuring all internal communications/notifications are done timeously.
• Follow up on arrival times for groups and ensure that all relevant departments are informed and prepared.
• Update the pass-on log and bulletin board daily, ensuring effective communication with other departments.
• Transfer charges and deposits to master accounts with efficiency and accuracy, ensuring seamless financial operations.
• Monitor and ensure accurate processing charges, deposits, vouchers, discounts, and promotional programs towards ensuring accurate accounting and reporting.
• Manage all front office cashier transactions during the night shift and ensure the safety and security of guests and the property during nighttime hours.
• Own and Live the O&L Persona, anchored in Caring, Passionate and Authentic behaviors and actions.

COMPETENCIES REQUIRED:

• O&L Values
• Leads Growth
• Takes Bold Stands
• Causes Alignment
• Being Authentic
• Inspires Innovation
• Deliver Extraordinary

Closing Date: 29 August 2024

O&L - a Great Place to Work.

Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer.

"This position is subject to a pre-employment screening and vetting process, and by applying for this position, applicants acknowledge that they are aware that the Company reserves the right to carry out screening and pre-employment vetting for all shortlisted applicants. Certificate of Conduct issued by the Namibian Police (not older than 6 months) may be required from all shortlisted applicants."

Requisition ID: 4228