Service Desk Agent (Sp3) - It Service Delivery
Capricorn Group Limited - windhoek, namibia
3 months ago
Service Desk Agent (SP3) - IT Service Delivery
Listing reference: capgh_000253
Listing status: Online
Apply by: 7 August 2024
Position summary
Introduction
The Service Desk Agent is the first point of contact for users who call the IT Service Desk. The Service Desk Agent resolves tier 1 requests while ensuring that unresolved service requests are escalated to the appropriate tier 2 and 3 support team. The Service Desk Agent troubleshoots end-user issues on software, hardware, and telecommunications.
Job description
KEY PERFORMANCE AREAS (KPAS)
1.System/Application/Network Support
2.Desktop Support
3.Monitoring and Reporting
4.Operational
5.Customer Focus
CORE COMPETENCIES
Team Player
Change Resilient
Written and Oral Communication
Customer Orientation
Analytical
Problem-solving
Minimum requirements
Minimum requirements
Experience/Knowledge & Skills
- MCTS or Microsoft Desktop Support Technician an advantage
- A and N experience
- Software and Hardware Trouble shooting
- Windows Desktop and Server O/S
- Routers, switches and firewall experience
- Microsoft Office product support
- Self-confidence and interpersonal skills
- Analytical and problem solving skills
- Good communication (both verbal and written) skills
- Planning and organising skills
- Good administration management skills
QUALIFICATION
- Matric (Grade 12)
- 4 years working experience in Information Technology
- An IT degree will be an advantage