Temporary/On-Call Outbound Customer Services Representative
Africa Personnel Services - windhoek, namibia
6 months ago
Description
Are you passionate about customer service and looking for a flexible, on-call position? We are recruiting for a client seeking dedicated and dynamic individuals to join their team as Temporary/On-call Outbound Customer Services Representatives.
Purpose of the Position:
- Create a readily available pool of temps to assist as required
- Actively engage in outbound calls to new, existing, and disconnected customers with the intention to proactively retain subscribers and minimize churn
- Cross-sell, upsell, add-on sell, recommend product upgrades, reconnections, and survey disconnected customers
Responsibilities:
- Contact 110 successful customers and attempt 260 clients per day
- Maintain an 80% QA score
- Answer inquiries by clarifying and providing desired information
- Provide excellent customer service
- Apply innovative solutions to various types of concerns/complaints
- Maintain a professional attitude in challenging situations
- Identify customer queries, explore answers and alternative solutions, implement solutions, and escalate unresolved queries
- Fulfill customer requests by clarifying information, completing transactions, and forwarding requests as required
- Troubleshoot and resolve customers problems with our product by determining the cause of the problem, then follow through with resolution
- Achieve and maintain proficiency with our escalation matrices
- Maintain an up-to-date database by reconfirming and updating customer details at every interaction (DBC)
Requirements
- A minimum of 25 points in grade 12
- Professional communication skills, both written and verbal
- Computer literate, numerical aptitude, and willingness to learn new skills
- Passionate about customers and service delivery
- Proficient in English (Proficiency in any local language is an added advantage)
- Customer service oriented (Tele-sales skills are an added advantage)
Behavioral Competencies:
- Problem Solving
- Flexibility/Adaptability
- Target/Deadline driven
- Team Player
CLOSING DATE: 11 JULY 2024