Retail Sales Manager

Paratus Telecommunications currently has a vacancy for a Retail Sales Manager.

Roles and responsibilities:

Sales Management:

• Develop and implement sales strategies to achieve shop targets for sales growth and customer retention.
• Monitor sales performance, analyze data, and take corrective actions to ensure targets are met.
• Ensure that shops adhere to company sales processes and best practices.
• Optimize sales performance, inventory management, and overall retail operations through data driven decision-making.

Customer Growth and Retention:

• Develop and execute strategies to grow the customer base and increase subscriber numbers.
• Implement customer loyalty programs, referral campaigns, and cross-selling techniques to enhance customer retention and drive sales.
• Track customer growth metrics and adjust strategies to achieve desired outcomes.

Staffing and Training:

• Oversee staffing appointments, ensuring shops are adequately staffed with qualified personnel.
• Develop and implement comprehensive training programs for shop staff, covering new tools, systems, mobile services, and fixed-line services.
• Arrange support or provide direct support to shop staff to enhance their skills and performance.
• Ensure staff awareness and readiness for product activations and launches.

Franchising and Reseller Management:

• Establish and manage relationships with franchisees and reseller agents.
• Develop and implement support programs for franchisees and resellers to ensure their success.
• Monitor the performance of franchise and reseller shops and provide guidance as needed.

The minimum requirements for the position are as follows:

• Strong leadership and management skills, with the ability to motivate and guide a team of retail sales professionals.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with internal and external stakeholders.
• Strategic thinking and problem-solving abilities, with the capacity to develop and implement effective sales strategies.
• Data-driven mindset, with the ability to analyze complex data sets and derive actionable insights.
• Adaptability and flexibility, with the willingness to thrive in a fast-paced, dynamic environment.
• Proactive and innovative approach, with the ability to identify and capitalize on growth opportunities.
• Strong organizational and time-management skills, with the capacity to manage multiple projects and priorities simultaneously.
• In-depth knowledge of the telecommunications industry, particularly in the mobile operator space.
• Bachelors degree in Business, Marketing, Sales, or a related field. A Masters degree is preferred.
• Proven experience (5+ years) in retail sales management, preferably within the
  telecommunications industry.
• Strong understanding of sales processes, customer retention strategies, and system optimization.
• Demonstrated ability to manage staffing, training, and development programs.
• Experience in managing franchising and reseller operations is highly desirable.
• Strong analytical skills and proficiency in data analysis tools and techniques.
• Excellent communication and presentation skills, with the ability to convey complex information effectively.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Valid drivers license.

If you meet the above requirements and if you are a vibrant, energetic person, who likes challenges, who has a passion for the communications environment, and who wants to work for the leading communications and network company in Namibia, submit your Cover Letter, Curriculum Vitae and supporting documents to: [email protected]