Quality & Experience General Manager Job Job Details | O&L

o&l leisure (pty) ltd - windhoek, namibia

7 days ago


Driven by our O&L purpose, to lead strategically, own, and execute the O&L Persona by bringing the characteristics of the O&L Persona to life through unique and world class experience at every touch point, beyond expectations. Allowing everyone to see the world through our O&L eyes which is caring, passionate and authentic.


  • A bachelors degree in hospitality management.
  • At least 10 years of relevant experience in Quality, Standards and Guest Experience, of which 5 years must be in senior management within the Hospitality Industry.
  • Sound background on Customer Experience, Project Management and Quality Assurance Management.
  • High-level expertise in, and detailed understanding of hotel operations, key hotel performance indicators/ratios and benchmarking.
  • Ability to speak languages like English, German, French, Italian.
  • Experience in middle east and African markets will be an added advantage


  • Assist the Managing Director in driving strategic goals.
  • Align skills development, customer experience, quality assurance & controls, operational controls, compliance, nature and quality of projects to the overall business strategic goals and the O&L Persona.
  • Ensure that all project-related activities (Pre-opening, new acquisitions, upgrades, expansion, renovations, etc.) are aligned with the brand positioning in respect of quality and experience.
  • Establish ongoing programs that encourage the O&L Persona/ innovation/creativity and subsequently keep the products and services exciting and relevant.
  • Assessment of the deep appreciation of employees behaviour, experience, and impact philosophy in driving the O&L Persona to achieve goals.
  • Drive periodic auditing and review of compliance strategies/goals driven by our continuous Improvement philosophy.
  • Implement and execute inspections, walk-throughs, controls, reviews and provide feedback to all properties on observations during property visits.
  • Develop and implement Quality Assurance and Control Standards that speak to each Business Unit or Brand and that drive/fulfils the O&L Leisure guest experience philosophy.
  • Define, translate and implement the O&L persona across O&L Leisure.
  • Drive the implementation of specialised skills development programs.
  • Drive compliance to all HACCP principles and ensure adherence to HACCP regulations concerning health, safety, or other compliance requirements, as well as brand standards.
  • Lead and manage the quality and experience team.


  • Be Authentic, Caring and Passionate
  • Strategic Thinking
  • Leadership and Influence
  • Creativity and Innovation
  • Excellent Communication skills
  • Adaptability
  • Networking and Relationship Building
  • Attention to detail

Closing date: 21 June 2024

O&L - a Great Place to Work.

Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer.

"This position is subject to a pre-employment screening and vetting process, and by applying for this position, applicants acknowledge that they are aware that the Company reserves the right to carry out screening and pre-employment vetting for all shortlisted applicants. Certificate of Conduct issued by the Namibian Police (not older than 6 months) may be required from all shortlisted applicants."

Requisition ID: 4029

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