Application Administrator - Intermediate (SP6)- Information Technology (Process Automation)
Listing reference:
capgh_000236
Listing status:
Online
Apply by:
9 June 2024
Position summary
Introduction
The Application Administrator role will provide technical support for all the IT Process Automation platform applications. The role will be executing all aspects of the operating procedures/run books. This role is expected to work closely with the required Agile Development Teams, external vendors, other Capricorn Group IT platforms, and our internal business clients to resolve and escalate technical support incidents where necessary. This role is also responsible for performing required testing for all operational epics and upgrades and ensuring Quality Assurance testing is performed for all change epics.
The Application Administrator's role is to support business users by assisting in the resolution of queries timeously and enabling business users to carry out their duties better. The Application Administrator will also investigate and resolve application errors and propose modifications and enhancements to existing applications to improve functionality or address any issues that arise. The scope of the role also includes gathering and managing test data, ensuring that defects and issues are tracked and resolved and evaluating the outcome of test cycles to improve the test process. The Application Administrator ensures that all relevant documentation is updated and maintained. This is a Capricorn Group role with CIG entity responsibility.
Job description
KEY PERFORMANCE AREAS (KPAs)
The Application Administrator's duties include the following:
Daily Operational Support and Management
Support all IT Platform applications by providing monitoring, application, and system support for all development, staging, training, and production application services environments
Implementation of efficiencies and improvements to standard processes and procedures such as automation through scripting, programming, etc.
Client support team engagement to assist with application-related incidents, client testing, and integrations
Collaborate with the development and infrastructure teams to improve and support software features through agile, continuous integration, and continuous delivery/deployment (CI/CD) processes
Work with respective SMEs on maintaining health, monitoring, alerting, and reporting tools
Support disaster recovery test planning and execution - application environment review, shutdown, start, verification, and solving any application-related problems
Support management of resources that are involved in maintaining the host operating systems on Windows and VMware/Hyper-V servers as well as software subsystems such as databases, web server software, LDAP, and security subsystems
Resolve queries logged by business users in a timely and efficient manner
Ensure queries are logged, tracked, and managed via the correct channels
Ensure all IT Platform-related application logs are reviewed daily, and any errors in logs are tracked, resolved, and signed off
Aligns risk and control processes into day-to-day responsibilities to monitor and mitigate risk; escalates appropriately
Lead by example through demonstration of high performance in the areas of customer service, collaboration, teamwork, reliability, efficiency, and execution
Strong customer service skills and an ability to interact at all levels of the organization (customers, technical teams, and Executives)
Ensure performance, availability, uptime, and critical components are reported (where required)
Ensure all IT Platform related applications are on the latest application software version
Provide 24x7 support for event monitoring, incident triage, and escalation on a rotational basis
Standby and after-hour support as required
User Management
Access administration for application access to production application services
Ensure that user management (inactive users, terminations, etc.) is performed within stipulated timeframes
3
rd
Party Vendor Engagement
Log calls with 3rd party vendors for bugs and defects identified
Follow up 3rd party vendor calls to ensure resolution
Ensure that solutions provided by 3rd party vendors are tested before being deployed
Follow-up and management to ensure various software releases are successfully deployed in production
Testing, Documentation, Production Support and Change Control
Ensure application documentation is in place and updated (includes diagrams, configuration, application standards, high-performance and availability configuration etc.)
Document all production applications and resolve all application issues and answer all requests
Monitor all performance metrics for various production systems and identify the root cause for all technical issues and recommend solutions
Maintain knowledge of all hardware and operating system and update security associate technology
Ensure changes are logged and executed as planned
Ensure test cases are designed and aligned based on set requirements for Change Control Committee
Build and maintain test suites, including full regression testing for both manual and automated testing for relevant applications/software support
Administer and implement all new systems and ensure the transition of plans to production
Maintain scheduled jobs and perform troubleshoot on processes and resolve all issues
Analyze all applications and recommend necessary upgrades and patches and perform troubleshooting on all issues
Agile Team Responsibilities
Create and maintain the continuous delivery pipeline toolchain, including continuous integration, automated builds, automated build verification testing, and automated deployment
Create platforms and environments (which may be cloud-based) for development, solution demos, and user acceptance testing
Facilitate the technical aspects of collaboration with third parties, such as data or 3
rd
Party vendors and hosting facilities
Participate in PI Planning and the Pre- and Post-PI Planning events and in backlog refinement to define integration and test backlog items
Determine and help maintain decisions and policies for version management
Run solution-level build and integration scripts or manually integrate where automation does not yet exist
Attend other teams stand-ups to support daily activities
Collaborate with Agile teams on a shared vision to implement DevOps and the continuous delivery pipeline.
Minimum requirements
CORE COMPETENCIES
Excellent persuasion and negotiation skills
Relating and networking skills with ability to interact and influence at all levels
Good project management skills
Ability to establish and maintain co-operative working relations
Analytical skills
Conceptual reasoning ability
Conflict handling ability
Decision making skills
Detailed practical problem-solving ability
Strong technical aptitude with good organizational, analysis and problem-solving skills.
Ability to work on multiple projects with multiple priorities and ability to thrive in a fast-paced, complex, global, and dynamic environment.
Ability to work proactively and collaboratively as part of a team on a large project.
Ability to pay attention to details and to follow through on commitments.
QUALIFICATIONS
Degree in Information Technology, Computer Science, or equivalent.
Microsoft SQL certification will be an added advantage
SAFe for Teams certification will be an added advantage
EXPERIENCE/KNOWLEDGE & SKILLS
At least 4-6 years of IT support and/or testing experience
Any development experience will be an added advantage
Experience in support in an IT banking environment is an added advantage
AzureDevOps experience an added advantage
Exposure to various IT Support and Development methodologies
Knowledge specific to the business, e.g. banking products, banking rules and legislation, digital channels, payment methods, etc.
Knowledge specific to core business systems, i.e. Phoenix, Postilion, Postilion Office, PostCard, iBank/EPaC, OpenText AppWorks, OpenText ECM, an added advantage
Knowledge of Business Process Management (BPM) software and tools an added advantage
Knowledge of databases and SQL scripting
Interest in keeping abreast of current trends in software development and testing, especially as they relate to the technologies being used.
Understanding of common software failures and faults and the resolution of these
Understanding of the software development life cycle and basic software terminology
Experience in documenting test scripts, test cases and test data.
