Housekeeping Supervisor Job Job Details | O&L

PURPOSE OF THE POSITION:

To ensure the smooth running of the housekeeping department, where all aspects of the guest experience are delivered to the highest levels, ensuring both property and company standards are attained and adhered to. Achieve total guest satisfaction by providing service, which is the best in class, and maximise organisational profitability through effective utilisation of all resources.

QUALIFICATIONS & EXPERIENCE :

• Grade 12
• Certificate in Hospitality & Tourism or Hotel Management or Business Administration
• 3 years experience in housekeeping, laundry, or cleaning services supervisory position in a 4* or 5*Luxury Lodge operations with 125 rooms or more.
• Knowledge of housekeeping procedures, cleaning techniques, and industry standards.
• Knowledge of budgets, ordering, profit & loss, cost of sales, meeting suppliers and coordinating stock deals with procurement.
• Computer literate (MS Office/Office/Excel/PowerPoint)
• Micros/Opera added advantage
• Knowledge of PMS (Property Management System)

KEY ACCOUNTABILITIES :

• Coordinate housekeeping employees to inspect assigned areas and to ensure standards are maintained.
• Maintain cleanliness and upkeep of all the guest rooms and public spaces.
• Oversee daily operation in maintaining the maintenance/sanitation of the guest rooms, public areas.
• Supervise the laundry operations and process.
• Supervise the daily operations of the housekeeping employees, promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.
• Plan and implement preventive maintenance and cleaning schedules for rooms and public areas.
• Revenue Control, own the housekeeping departments financial performance and long-term sustainability.
• Monitor and control consumption of guest and cleaning supplies, devise methods for optimal usage of cleaning supplies.
• Maintain regular on the job training for employees, with particular emphasis on personal hygiene and appearance, productivity, product knowledge, workflow, service and selling skills, appearance, attitude.

COMPETENCIES REQUIRED

• Lives the O&L Values
• Leads Growth
• Takes Bold Stands
• Causes Alignment
• Being Authentic
• Inspires Innovation
• Deliver Extraordinary results

CLOSING DATE : 04 JUNE 2024

O&L - a Great Place to Work.

Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer.

"This position is subject to a pre-employment screening and vetting process, and by applying for this position, applicants acknowledge that they are aware that the Company reserves the right to carry out screening and pre-employment vetting for all shortlisted applicants. Certificate of Conduct issued by the Namibian Police (not older than 6 months) may be required from all shortlisted applicants."

Requisition ID: 3999