Guest Relations Officer Job Job Details | O&L

o&l leisure (pty) ltd - swakopmund, namibia

24 days ago



LOCATION: STRAND HOTEL SWAKOPMUND

GRADE: C2

POSITIONS AVAILABLE: 2


PURPOSE OF THE POSITION:

To drive the anticipatory and seamless VIP/Repeat/All Guest Journey through various guest engagements during pre-arrival experience after reservation confirmation, stay experience, departure, and post departure experience.


QUALIFICATIONS & EXPERIENCE :


  • Diploma in Hospitality management
  • Minimum 2 years experience in guest relations/customer service or similar environment.
  • Knowledge of OPERA.
  • Excellent knowledge of local attractions and establishments.
  • Polite, friendly, and self-assured attitude.
  • Skills in multitasking and good time-management.
  • Restaurant experience will be an added advantage.

KEY ACCOUNTABILITIES :

  • Welcome customers/guest and monitor the overall experience to ensure the service offered create unforgettable, unique experience.
  • Operate inimitable Customer Experience and Quality Assurance Initiatives.
  • Provide guests with quality service by monitoring staff assignments and responsiveness and seeking opportunities to communicate with guests to personalize the service.
  • Provide personalized guest service based on preferences and ensures an ever-lasting bonding is created with guests.
  • Maintain the TLV (Temperature, lights, and Volume) to ensure guest experiences of luxury standards.
  • Coordinate with the Guest Experience Host on food and beverage services activities where required.
  • Accompany VVIP/VIP groups to excursions when requested.
  • Encourage guests to book the hotel activities and meals through upselling.
  • Provide the front office team with the necessary tools and information for upselling purposes.
  • Prepare a guest feedback report for all room feedback cards per department and share with management.
  • Arrange and do curtesy calls to guests in house and arrivals and record in a curtesy call log sheet.

COMPETENCIES REQUIRED

  • Lives the O&L Values
  • Leads Growth
  • Takes Bold Stands
  • Causes Alignment
  • Being Authentic
  • Inspires Innovation
  • Deliver Extraordinary results.

CLOSING DATE: 03 JUNE 2024



O&L - a Great Place to Work.

Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer.

"This position is subject to a pre-employment screening and vetting process, and by applying for this position, applicants acknowledge that they are aware that the Company reserves the right to carry out screening and pre-employment vetting for all shortlisted applicants. Certificate of Conduct issued by the Namibian Police (not older than 6 months) may be required from all shortlisted applicants."

Requisition ID: 3969

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