Tour Guide Job

PURPOSE OF THE POSITION:

To craft memorable experiences for guests by leading scheduled and ad-hoc tours and safaris, ensuring an exceptional, safe, and informative experience that aligns with Brand Standards. Ensure guests' safety, and promote Mokuti Etosha Lodge and O&L Leisure products.

QUALIFICATIONS & EXPERIENCES:

• Hospitality/ Tourism diploma
• 2 years' experience as a tour guide, especially in a wildlife or nature reserve setting.
• Drivers license Code 8 with PDP
• Guide license
• Knowledge of Etosha National Park and its ecosystem.
• NATH certificate in guiding
• Experience in sharing knowledge of fauna and flora with both local as well as foreign guests.

ADDED ADVANTAGE:

• Certification with NATH (Namibian Academy for Tourism and Hospitality) will be beneficial
• Multilingual in Local and international languages will be added advantage.
• First aid certification will be an added advantage.

KEY ACCOUNTABILITIES:

• Greet and Welcome guests and monitor the overall experience to ensure the service offered creates an unforgettable, unique experience.
• Deal with guest complaints in a pro-active and solution focused manner. Follow up with the client wherever necessary.
• Support with the running and upkeep of the game park as well as the areas in which tours are provided.
• Offer informative commentary during tours, sharing interesting facts, stories, and insights about the environment and local culture.
• Maintain awareness of first aid and emergency procedures to ensure the safety of guests during tours and activities.
• Champion the identification and reporting of hazards, evaluation or risks, and design and implementation of hazard and control measures.
• Develop and maintain a detailed knowledge of the lodge's surroundings, including hiking trails, wildlife habitats, and local attractions
• Maintain records of tours, guest feedback, and any incidents or accidents that occur during activities.
• Responsible for all vehicle safety and guest safety whilst on duty. Adhere to the Namibian Road Traffic law with respect to road safety and conduct.
• Escort guests on guided walks and game drives in the bush surrounding the property.
• Communicate with food and beverage department to arrange & prepare snack and ensure coolers are prepared correctly for activities.
• Conduct and deliver right time scheduled & ad-hoc tours and safaris according to the bookings/ reservations ensuring during the tours an emphasis of Safety, Education and Enjoyment.
• Ensure the safe delivery of safari products through skilled off-road driving in accordance with training and safety standards, tailored to guests' comfort levels.
• Promote Mokuti Etosha Lodge and O&L Leisure products, encouraging incremental sales of tours and safaris.
• Responsible for all vehicle safety and guest safety whilst on duty and adhere to the Namibian Road Traffic law with respect to road safety and conduct.
• To maximize sales during check in and during the guests stay
• To assist the reception with attending to guests where necessary.
• To get feedback from guest after activities and use that to improve the quality of service

COMPETENCIES REQUIRED

• Be Authentic
• Live the Values
• Cause Alignment
• Take Bold Stands
• Lead Growth
• Deliver Extraordinary Results
• Inspire Innovation

CLOSING DATE: 22 MAY 2024

O&L - a Great Place to Work.

Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer.

"This position is subject to a pre-employment screening and vetting process, and by applying for this position, applicants acknowledge that they are aware that the Company reserves the right to carry out screening and pre-employment vetting for all shortlisted applicants. Certificate of Conduct issued by the Namibian Police (not older than 6 months) may be required from all shortlisted applicants."

Requisition ID: 3990