Tour Guide Job

o&l leisure (pty) ltd - namibia

18 days ago




PURPOSE OF THE POSITION:


To craft memorable experiences for guests by leading scheduled and ad-hoc tours and safaris, ensuring an exceptional, safe, and informative experience that aligns with Brand Standards. Ensure guests' safety, and promote Mokuti Etosha Lodge and O&L Leisure products.


QUALIFICATIONS & EXPERIENCES:


  • Hospitality/ Tourism diploma
  • 2 years' experience as a tour guide, especially in a wildlife or nature reserve setting.
  • Drivers license Code 8 with PDP
  • Guide license
  • Knowledge of Etosha National Park and its ecosystem.
  • NATH certificate in guiding
  • Experience in sharing knowledge of fauna and flora with both local as well as foreign guests.

ADDED ADVANTAGE:


  • Certification with NATH (Namibian Academy for Tourism and Hospitality) will be beneficial
  • Multilingual in Local and international languages will be added advantage.
  • First aid certification will be an added advantage.

KEY ACCOUNTABILITIES:


  • Greet and Welcome guests and monitor the overall experience to ensure the service offered creates an unforgettable, unique experience.
  • Deal with guest complaints in a pro-active and solution focused manner. Follow up with the client wherever necessary.
  • Support with the running and upkeep of the game park as well as the areas in which tours are provided.
  • Offer informative commentary during tours, sharing interesting facts, stories, and insights about the environment and local culture.
  • Maintain awareness of first aid and emergency procedures to ensure the safety of guests during tours and activities.
  • Champion the identification and reporting of hazards, evaluation or risks, and design and implementation of hazard and control measures.
  • Develop and maintain a detailed knowledge of the lodge's surroundings, including hiking trails, wildlife habitats, and local attractions
  • Maintain records of tours, guest feedback, and any incidents or accidents that occur during activities.
  • Responsible for all vehicle safety and guest safety whilst on duty. Adhere to the Namibian Road Traffic law with respect to road safety and conduct.
  • Escort guests on guided walks and game drives in the bush surrounding the property.
  • Communicate with food and beverage department to arrange & prepare snack and ensure coolers are prepared correctly for activities.
  • Conduct and deliver right time scheduled & ad-hoc tours and safaris according to the bookings/ reservations ensuring during the tours an emphasis of Safety, Education and Enjoyment.
  • Ensure the safe delivery of safari products through skilled off-road driving in accordance with training and safety standards, tailored to guests' comfort levels.
  • Promote Mokuti Etosha Lodge and O&L Leisure products, encouraging incremental sales of tours and safaris.
  • Responsible for all vehicle safety and guest safety whilst on duty and adhere to the Namibian Road Traffic law with respect to road safety and conduct.
  • To maximize sales during check in and during the guests stay
  • To assist the reception with attending to guests where necessary.
  • To get feedback from guest after activities and use that to improve the quality of service

COMPETENCIES REQUIRED


  • Be Authentic
  • Live the Values
  • Cause Alignment
  • Take Bold Stands
  • Lead Growth
  • Deliver Extraordinary Results
  • Inspire Innovation

CLOSING DATE: 22 MAY 2024




O&L - a Great Place to Work.

Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer.

"This position is subject to a pre-employment screening and vetting process, and by applying for this position, applicants acknowledge that they are aware that the Company reserves the right to carry out screening and pre-employment vetting for all shortlisted applicants. Certificate of Conduct issued by the Namibian Police (not older than 6 months) may be required from all shortlisted applicants."

Requisition ID: 3990

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