Administrator(SP2)- Capricorn Asset Management
Listing reference:
capgh_000231
Listing status:
Online
Apply by:
28 April 2024
Position summary
Introduction
Responsible for client administration processing of all pooled, segregated, and private client portfolios managed by CAM on the CAM platform and other applications. Further, responsible for enhancing platform use to ensure operations at a high level, optimizing our customers experience.
Job description
Key Performance Areas (KPAs
Processing
Responsible for capturing/processing of all deposit, withdrawal, switch, transfer, and diarized transactions
Responsible for the accuracy on all transactions processed, understanding impact on clients holdings
Responsible for daily & monthly processing and diarized payments
Responsible for the accurate distribution/agent commission payments
Responsible for all client processings well in advance before cut-off times
Adhere to latest business processes relevant to processing
Responsible for all data quality of transaction capturing / processing
Escalate unresolved queries/problems to the Supervisor: Administration
Respond to all processing and service delivery issues
Ensure proper client communication skills are always maintained
Platform Administration
Ensure proper knowledge of systems processing and procedures
Effective use of the platform system, optimizing output and without any loss to CAM/CUTM
Familiarize with procedures of technology systems
Remains familiar with back-up procedures in case when technology systems and/or system problems arise
Understand output from systems relevant to clients holdings/statements
General
Ensure adherence to FIA compliance on existing and new clients (KYC & AML)
Handling of client queries relevant to processing and providing feedback to channels and clients
Adhere to the companys policies in document storage for auditing processes and record-keeping of all historic data
Identify cross-selling opportunities and forward to the responsible department/lead
Conduct
Always behave in a professional, disciplined, and appropriate manner, which reflects, and showcase CAM values and general code of conduct
Be an ambassador of the Capricorn Way
Demonstrate loyalty to the brand
Self-Development
Keep abreast of all changes within the system processing environment
Compliance with policies and procedures
Minimum requirements
COMPETENCIES REQUIRED
Working with people
Analyzing
Presenting and Communicating Information
Demonstrate excellent time management skills
Planning and Organizing
Delivering results and meeting customer expectations
Desirable competencies
Learning and Researching
Adapting and responding to change
Coping with Pressures and Setbacks
Achieving Personal Work Goals and Objectives
Experience/Knowledge & Skills
Knowledge of system processes and capturing procedures
Respects confidentiality of clients matters
Ability to think and behave in a reasonable way
Ability to understand carried out detailed and written or oral instructions
Computer literacy essential (MS Word, Excel, and PowerPoint)
Professional image and grooming
Self-confidence
Excellent listening skills
Planning and organizing skills
Must be able to set timelines to reach deadline
Minimum requirements
Educational Requirements
Grade 12 with commercial subjects and at least 3 years relevant experience in general administration
Knowledge of administration support
