Administrator(Sp2)- Capricorn Asset Management

Capricorn Group Limited - windhoek, namibia

a month ago

Administrator(SP2)- Capricorn Asset Management

Listing reference: capgh_000231

Listing status: Online

Apply by: 28 April 2024

Position summary

Introduction

Responsible for client administration processing of all pooled, segregated, and private client portfolios managed by CAM on the CAM platform and other applications. Further, responsible for enhancing platform use to ensure operations at a high level, optimizing our customers experience.

Job description


Key Performance Areas (KPAs

Processing

  • Responsible for capturing/processing of all deposit, withdrawal, switch, transfer, and diarized transactions
  • Responsible for the accuracy on all transactions processed, understanding impact on clients holdings
  • Responsible for daily & monthly processing and diarized payments
  • Responsible for the accurate distribution/agent commission payments
  • Responsible for all client processings well in advance before cut-off times
  • Adhere to latest business processes relevant to processing
  • Responsible for all data quality of transaction capturing / processing
  • Escalate unresolved queries/problems to the Supervisor: Administration
  • Respond to all processing and service delivery issues
  • Ensure proper client communication skills are always maintained
  • Platform Administration

  • Ensure proper knowledge of systems processing and procedures
  • Effective use of the platform system, optimizing output and without any loss to CAM/CUTM
  • Familiarize with procedures of technology systems
  • Remains familiar with back-up procedures in case when technology systems and/or system problems arise
  • Understand output from systems relevant to clients holdings/statements
  • General

  • Ensure adherence to FIA compliance on existing and new clients (KYC & AML)
  • Handling of client queries relevant to processing and providing feedback to channels and clients
  • Adhere to the companys policies in document storage for auditing processes and record-keeping of all historic data
  • Identify cross-selling opportunities and forward to the responsible department/lead

    Conduct

  • Always behave in a professional, disciplined, and appropriate manner, which reflects, and showcase CAM values and general code of conduct
  • Be an ambassador of the Capricorn Way
  • Demonstrate loyalty to the brand
  • Self-Development

  • Keep abreast of all changes within the system processing environment
  • Compliance with policies and procedures

  • Minimum requirements


    COMPETENCIES REQUIRED

  • Working with people
  • Analyzing
  • Presenting and Communicating Information
  • Demonstrate excellent time management skills
  • Planning and Organizing
  • Delivering results and meeting customer expectations
  • Desirable competencies

  • Learning and Researching
  • Adapting and responding to change
  • Coping with Pressures and Setbacks
  • Achieving Personal Work Goals and Objectives
  • Experience/Knowledge & Skills

  • Knowledge of system processes and capturing procedures
  • Respects confidentiality of clients matters
  • Ability to think and behave in a reasonable way
  • Ability to understand carried out detailed and written or oral instructions
  • Computer literacy essential (MS Word, Excel, and PowerPoint)
  • Professional image and grooming
  • Self-confidence
  • Excellent listening skills
  • Planning and organizing skills
  • Must be able to set timelines to reach deadline
  • Minimum requirements

    Educational Requirements

  • Grade 12 with commercial subjects and at least 3 years relevant experience in general administration
  • Knowledge of administration support

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