Collections Supervisor_Gl6

Collections Supervisor_GL6

Listing reference: capbg_000040

Listing status: Online

Apply by: 11 April 2024

Position summary

Introduction

To achieve desired Non-Performing Loans targets and recovery targets by contacting customers to secure payment arrangements and managing vendor relationships in line with SLAs and agreed financial targets.

Job description

• Implementing and adhering to collections & recovery strategy is adhered to by all collectors.
• Monitoring of all monthly submissions, remittances and receipting across all products.
• Preparing and ensuring that all reports are submitted on time and accurately. (Daily, weekly, monthly, and as and when requested from time to time.)
• Ensure NPL collections and recovery quarterly & yearly targets for the Loan Book are consistently achieved.
• Adhering to the collection process all the time.
• Ensure deceased register is monitored closely to the stage of recovery.
• Maintain a detailed list of all matters sitting with attorneys, as well as the litigation stages thereof.
• Co-ordinate invoicing process for attorneys and DCAs and ensure invoices are verified against work completed to the Companys satisfaction.
• Be part of Building professional working relationships with all stakeholders, displaying sound abilities to listen, advise, influence, and negotiate favourable working grounds for both teams at all levels.
• Facilitate conflict resolution where required.
• Identify accounts in line with strategy to be allocated to debt collection agencies and litigation.
• Maintain a detailed list of all matters sitting with attorneys, as well as the litigation stages thereof.
• Monitor reconciliation of accounts all the time.
• Ensure all refunds are prepared and sent for processing.
• Engage with attorneys and debt collection agencies to provide guidance and support and to ensure they have all relevant documentation.
• Participate in monthly meetings with attorneys and debt collection agencies to discuss each matter within their portfolio and progress thereon in line with SLA requirements as when the need arises working hand in with Collections manager and Companys legal team.
• Drive DCAs and attorneys to produce monthly reports on portfolio performance in relation to agreed objectives.
• Client Services Attend to clients with respect so as to protect the company reputation
• Identify accounts for restructuring, rescheduling, rehabilitation and laisse with sales where possible for consolidations.
  
  

Minimum requirements

• 5 years general banking, credit and back-office experience in processing environment
• A bachelors degree in Business related courses
• Certificate of Proficiency (Insurance)
• Certificate in Enterprise Risk Management will be added advantage.