Reservationist Job

PURPOSE OF THE POSITION:

To coordinate all aspects of reservations efficiently and accurately to ensure a seamless booking process, facilitate exceptional guest experiences, and maximize revenue generation for all properties.

QUALIFICATIONS & EXPERIENCES:

• Bachelors degree in Travel & Tourism/Hospitality, Sales, or Hospitality Management
• 3-5 years relevant experience in front office, reservations preferably in the hospitality industry
• Proficient in MS Office, PMS, Profitroom and OPERA are essential.
• Valid code B drivers license

KEY ACCOUNTABILITIES:

• Handle incoming reservation enquiries from all channels and various market segments such as Travel Agents, Tour Operators, DMCs, Conference Organisers.
• Create and maintain Individual and Group Reservations, and promptly processes any cancellations and amendments to bookings.
• Process reservations accurately in accordance with the rates manual and terms & conditions.
• Monitor waitlists and prioritize guests for room availability.
• Check availability across all channels to ensure that all channels are in accordance with real-time availability.
• Negotiate optimal prices for clients through appropriate channels and at the right time.
• Create, maintain, and follow up on reservation records accurately.
• Enter individual and group requirements accurately into the system, including notes, comments, traces, and alerts.
• Pre-block group rooms with special requests in close collaboration with the properties to accommodate guests' needs effectively.
• Monitor room availability across all properties and manage inventory effectively to maximize occupancy and revenue.
• Implement pricing strategies to optimize room rates and drive revenue growth.
• Coordinate with the sales and marketing teams to promote special offers and packages to enhance bookings.
• Comply with all departmental policies, procedures, and organizational values.
• Distribute STO rates to agents in collaboration with the sales team and apply correct rates to agents and direct guests.
• Ensure reservations have deposits or full pre-payments in line with property payment terms.

COMPETENCIES REQUIRED

• Live the O&L Values
• Leads Growth
• Takes Bold Stands
• Causes Alignment
• Being Authentic
• Inspires Innovation
• Deliver Extraordinary results.

Closing Date: 19 April 2024

This position is subject to a pre-employment screening and vetting process, and by applying for this position, Applicants acknowledge that they are aware that the Company reserves the right to carry out screening / pre-employment vetting of all shortlisted Applicants. A Certificate of Conduct issued by the Namibian Police (not older than 6 months) will be required from shortlisted Applicants.