ROUTINE CONTROL LEAD

Purpose of role: The purpose of this role is ensuring the effectiveness and integrity of internal controls within the organization as contained in approved policies and procedure manuals. The role perform proficiency level assessments on the effectiveness of the controls and continuously review breaks in controls as identified via reported incidents, routine control assessments as per the agreed assessment calendar and recommend improvements to address gaps and inefficiencies and where controls may be strengthened.

Key Accountabilities:

1. To continuously research and implement initiatives aimed at improving operational efficiencies within the organisation.
2. Assist the Manager Operations in all operational matters and contribute to the overall performance of the department by pro-actively identifying areas for improvement, including updating, reviewing and automation of processes.
3. Managing the monthly updating of the Branch Operations Dashboard / Scorecard and the monthly reporting of the branch performance.
4. Ensuring that the controls set out in the Operations & Business Continuity Management Dashboards are executed upon and tracked for continuous improvement and risk management.
5. Management of the Branch Operational Risk Management Plan (ORMP).
6. Ensure that training gabs/training needs are identified and addressed.
7. Monitor the performance of the branch/department administration environment with a specific focus on risk containment.
8. Perform independent observations on the application and adherence of bank regulations, policies, and processes within the administration environment within branches/departments.
9. To ensure compliance with business processes, and regulatory requirements in branches
10. Control mechanisms when and where needed, e.g. branch management control schedules and diary systems for branch operations supervisors.
11. Monitor and control branch control activities in regard to completion, correction, and storage of bank documents within the branch administration environment, e.g. opening documents, mandates, and reports.
12. Monitor control over bank-specific assets and registers.
13. Monitor the application and effective use of the financial solutions, and services and the adherence to laid down processes and procedures.
14. Perform routine branch assessments to assess level of adherence to the controls and procedures.

1. Grade 12 certificate, (25 points)
2. University degree or equivalent professional qualification in banking and/or operational risk management
3. At least 5 years experience in an Operations or related area of in the financial services sector
4. Experience in Training/Communication, specifically the development and delivery of training material would be an advantage.
5. Experience in Process Optimisation
6. Drivers Licence