Restaurant Manager: Banqueting, Cafè Mole, Room Service, Welwitschia Lounge, Main Kitchen Job
o&l leisure (pty) ltd - swakopmund, namibia
a month ago
LOCATION: STRAND HOTEL SWAKOPMUND
GRADE: D1
POSITIONS AVAILABLE: 1
PURPOSE OF THE POSITION:
The purpose of this position t o oversee and enhance the overall food and beverage experience by coordinating the small F&B outlets operations, deliver quality and produce outstanding employee and guest experience. Actively drive revenues, optimise the asset, maintain high standards of cleanliness and hygiene, protect a grow the outlet brands, and closely monitor and manage the prime cost, and ultimately the profitability of the outlets.
QUALIFICATIONS & EXPERIENCE :
- Min National Diploma in Restaurant Management, Hospitality/ Hotel Management or Business Administration
- 6-8 years experience in restaurant management, with a focus on banqueting, room service, and collaboration with kitchen operations.
- Computer literate in Microsoft (MS Excel, Word, & PowerPoint)
- Knowledge of budgets, ordering, profit & loss, prime cost,
- Knowledge of prime cost management, costing and employee scheduling and overtime.
- Knowledge of Micros/Opera/MC/Jarrison will an advantage.
- Beer or Barista Training will be an added advantage.
- Wine Sommelier course will be an added advantage.
KEY ACCOUNTABILITIES :
- Play an impactful role in ensuring that Quality Control is exercised by the supervisory team as well as the generality of the team.
- Ensure total guest experience in all outlets allocated, e.g. banqueting, Caf Mole, Welwitschia, Room Service, Pastry, and main kitchen).
- Manage cost of sales to targeted levels, through a clear understanding of the Cost of Sales value chain and ensuring that every stage of the COS value chain is monitored, analysed on an ongoing basis.
- Adhere to QA, CX, and HACCP standards at all times.
- Understand and drive the targeted operational key efficiency ratios, e.g. GOP%, prime cost ratio, cost of sales ratio, payroll ratio, open ratio, breakeven point, contribution margin, etc.
- Spent time upskilling the team in order to drive operational efficiencies.
- Design conference packages and ensure correct billing of conferences and events.
- Participate in menu design for conference packages, including costing and pricing.
- Oversee the banqueting guest experience at every touch point, including planning thereof.
- Oversee the quality and upkeep of assets in all allocated outlets.
- Supervise the quality of pastries and the entire activities of the pastry department.
- Oversee and supervise the quality, level of cleanliness and hygiene, HACCP activities, and production of food in the main kitchen.
- Supervise and drive the throughput time at Caf Mole, including the quality and customer experience.
- Ensure tight controls and SOPs are in place in all allocated outlets and that they are strictly enforced.
- Ensure that the WWL is well attended to at all times, and that it provides that professional/polished and attentive service at all times.
- Retrieving data. Wait a few seconds and try to cut or copy again.
- Always ensure creativity in pastry department, including enhancing the quality of the cake section and desert sections of our menus to world class levels.
- Ensure that recruitment, selection, and placement activities are aligned with the Brand goals and objectives- recruit, select and place attitude and persona at the forefront.
- Manage, train, mentor and develop all staff performance on a continuous basis and conduct formal staff appraisals as required.
- Drive the Persona and use it as a lever to drive employee motivation and performance.
- Constantly monitor and check the quality-of-service delivery towards the guests and make sure the processes are speaking to the brand and the provided quality guideline.
COMPETENCIES REQUIRED
- Leadership and people management
- Excellent communication (written and verbal)
- Managing prime cost
- Service Oriented
- Analytical skills
- Emotional Intelligence
- Breakthrough behaviours
- Quality Control and Guest Experience
- Creativity and Innovation
CLOSING DATE: 10APRIL 2024
O&L - a Great Place to Work.
Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer.
Requisition ID: 3866