technician: service desk

Job Description

A SERVICE DESK TECHNICIAN AT DEBMARINE NAMIBIA:

• Installs, commissions and maintains hardware and software and ensures smooth integration of relevant software applications.
• Conducts investigations of operational problems, do fault finding and recommends appropriate software systems to support the business.
• Performs specific hardware repairs where possible and escalate complex recurring problems to relevant suppliers.
• Monitors devices in area of responsibility and provides information on updates, known errors, changes in availability, new facilities and acts accordingly.
• Maintains the user directory by creating, updating and deleting user access as requested.
• Provides effective user support and service desk functions.
• Configures and maintains various back-office and collaboration systems.
• Partakes in projects as/when required by configuring and rolling out scheduled tasks of the project.
• Partakes in standby duties in adherence to related procedure and rectifies all issues that may arise when on standby.
• Drafts system documentation and uses appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system.
• Trains end users on various applications and equipment to ensure transfer of skills.

Qualifications

CANDIDATE MUST MEET THE FOLLOWING EDUCATION AND EXPERIENCE REQUIREMENTS:

• Grade 12
• Relevant National Diploma in IT
• A+ and/or MCP qualifications
• 4 years relevant experience which includes exposure to an IT Service environment.

THE FOLLOWING COMPETENCIES ARE KEY FOR THIS POSITION:

• Computer applications - MS Office
• ITIL Framework
• A+ or equivalent proven on-site hands-on ability
• MCP (Workstation)
• MCSE (Current Level)
• Video Conferencing and Telephony
• Network and Server Infrastructure
• Administrative skills
• Work independently
• Handle confidential matters
• Planning and organising skills

Additional Information

Preference will be given to Namibian citizens and designated persons as prescribed by the Namibian Affirmative Action Act.

WOMEN AND PERSONS WITH DISABILITIES ARE ENCOURAGED TO APPLY

Please submit a comprehensive CV with proof of qualifications and experience by following the application and registration process via the Company website: www.debmarinenamibia.com

Only shortlisted candidates will be contacted and shall be subjected to further assessment and screening.

Closing Date: 29 March 2024