service desk coordinator

Job Description

A SERVICE DESK CO-ORDINATOR AT DEBMARINE NAMIBIA:

• Utilizes appropriate tools and techniques to accurately measure, estimate, and plan projects while maintaining awareness of current and future service commitments.
• Co-ordinates and supervises all tasks concerning the installation and maintenance of hardware and software.
• Utilizes software and monitoring tools to maintain awareness and control of IT hardware, software and infrastructure.
• Identifies and rectifies operational exceptions and error conditions and deals with unexpected events or incidents.
• Investigates operational issues, monitors utilization and capacity of current and proposed systems, and analyses infrastructure and network health to recommend enhancements.
• Participates in system performance reviews and assist with planning upgrades.
• Recommends and handles enquiries relating to IT security, contingency planning and related activities, ensuring compliance with regulations and standards.
• Resolves all user requests and complaints efficiently and professionally, and ensures requests for services are properly logged, assigned and responded to.
• Maintains documentation and participates in audits and compliance activities.
• Manages and supervises subordinates for optimum utilization.

Qualifications

CANDIDATE MUST MEET THE FOLLOWING EDUCATION AND EXPERIENCE REQUIREMENTS:

• Grade 12
• Relevant National Diploma in IT
• Systems administration certificate in MCSE, DELL and Cisco will be advantageous.
• 5 years experience as a Technical Support Technician (or market equivalent) which includes two years supervisory experience.
• 2 years exposure to an IT service environment.

THE FOLLOWING COMPETENCIES ARE KEY FOR THIS POSITION:

• Computer Literacy (Ms Office)
• Good communication skills
• Information technology future direction.
• Strong IT technical skills.
• Planning and organising skills.
• Administrative and problem-solving skills
• Service oriented and ability to work with other people.

Additional Information

Preference will be given to Namibian citizens and designated persons as prescribed by the Namibian Affirmative Action Act.

WOMEN AND PERSONS WITH DISABILITIES ARE ENCOURAGED TO APPLY

Please submit a comprehensive CV with proof of qualifications and experience by following the application and registration process via the Company website: www.debmarinenamibia.com

Only shortlisted candidates will be contacted and shall be subjected to further assessment and screening.

Closing Date: 29 March 2024