Workshop Foreman

Description

The Workshop Foreman plays a pivotal role in supporting the Dealer Director and Service Advisor in orchestrating and executing workshop production. They lead multidisciplinary teams to ensure timely service delivery while upholding safety and quality standards.

• Collaborate with the Service Advisor to plan work orders effectively.
• Monitor workflow in real-time and make necessary adjustments to meet customer and safety requirements.
• Lead the workshop by prioritizing tasks and allocating them based on team members' skills and workshop capacity.
• Ensure adherence to workshop policies and procedures.
• Provide clear instructions and guidance to technicians to optimize their performance.
• Maintain workshop cleanliness and orderliness.
• Proactively identify areas for improvement and encourage a culture of continuous improvement.
• Conduct test drives when necessary.

Workshop Communication:

• Facilitate effective communication with the Service Advisor, customers, and other departments to ensure seamless workflow.
• Coordinate with other departments to address issues impacting workshop operations.
• Participate actively in pulse meetings to stay informed and contribute to decision-making processes.

Workshop Planning:

• Establish routines for identifying and addressing deviations promptly.
• Ensure the availability of resources necessary to complete planned work and meet customer expectations.
• Set routines to maintain the workshop's infrastructure, including tools and equipment.
• Conduct daily planning and follow-up meetings to allocate resources and tasks efficiently.
• Propose initiatives for improving workshop operations and service offerings.

General Knowledge and Skills:

• Coaching: Support team members in developing their skills and accomplishing tasks effectively.
• Products and Services: Stay updated on Scania's products and services to provide informed support.
• Repair and Maintenance: Demonstrate proficiency in Scania's repair and maintenance concepts and techniques.

SHE:

• Uphold safety and health regulations to create a safe work environment.
• Using Information Technology: Utilize software and technology to enhance work efficiency.

Personal Competencies:

• Communication: Listen attentively and communicate openly and respectfully with various stakeholders.
• Customer Focus: Ensure service excellence and satisfaction for internal and external customers.

Ensuring Accountability:

• Hold oneself and others accountable for high standards of performance.
• Planning and Organizing: Effectively plan and allocate resources to achieve organizational goals.
• Problem Solving: Identify and address problems efficiently to ensure smooth operations.
• Result-Oriented: Demonstrate initiative and determination to achieve desired outcomes.
• Interfaces: Customers, Service salesperson, Warranty department, Finance, Sales back-office, Body-builders

Applicable Processes, Standards, and Guidelines:

• Complying with safety regulations
• Complying with service standards

Requirements

• Grade 12 (Passed)
• Leadership education or experience
• Previous experience in the automotive industry/workshop environment

Other Requirements:

• Valid driver's license (Note: Certain test drives may require specific licenses).

Closing date: 08 March 2024