Universal Banker X2 Mall & Cbd (Rb5)

Universal Banker X2 Mall & CBD (RB5)

Listing reference: capbg_000030

Listing status: Online

Apply by: 8 March 2024

Position summary

Introduction

The primary purpose of the role is to provide a comprehensive service to the banks clients by engaging with the client to determine their needs and expectations and act upon such requirements through efficient and effective service. The incumbent will additionally assess and identify opportunities for client education on digital platforms as well as cross and upselling opportunities, whilst acting in consideration of legislative parameters.

Job description

1. Sales Focus
Ensure to sell, cross-sell as well as refer actively all bank products and services
Actively participates in specific campaigns and marketing activities as required.
Promotes the use of multiple non- physical channels to customers.
Obtains necessary customer documentation as required by regulatory prescripts.
Accurately captures, updates, or amends customer information and history notes.
Determines any additional customer demand that could be met whilst interacting with customer.
2. Customer Focus
Links / de-links accounts to Cards according to laid down procedures.
Orders replacement credit / debit cards
Attends to limit increases or decreases of Visa Card limits
Processes fixed savings account transactions.
Processes stop payments, stop orders and standing instructions for customers, issues provisional statements, balance and other simple enquiries
Process value and non-value transactions.
Processes transactional limits on ATM / credit cards.
Ensures that all new service requests (queries and complaints) are logged correctly.
Ensures that service requests in personal work list are actioned within agreed timelines.
Educates customers on self-service functionalities.
3. Administration
Management of diary items in accordance with prescript procedures and requirements of the Bank
Accurate compilation and preparation of all client related administrative documents and ensure that all instructions are correct and carried out as stipulated
Engages with customers and deliver against customer demands and enquiries.
Validates the customers regulatory status.
Updates relevant systems with history notes as applicable.
Understands the risks associated with the customer demand and adheres to all risk and compliance requirements when executing on demand.
4. Credit
Analysing financial information, financial structuring, credit evaluation &assessment and collateral documentation
Preparation of applicable documentation for credit facilities
Ensuring that contracts are complete and legally correct.

Minimum requirements

Bachelors degree in Business or any other related field

Certificate of Proficiency in Long Term and Short Term

Minimum 3 years Personal Banking/ relevant sales experience

Sales, Enquiries and Teller Knowledge of the banking products and services

Business acumen in Operations & Administration Procedures

Proficiency in computer applications (Word, Excel and PowerPoint)

Excellent interpersonal skills

Passion to work with people