Branch Manager Katima

Purpose of the Job: To be responsible for overseeing the smooth day-to-day operations at the branch, ensuring quality operations related to sales, approval, and disbursement of loans.

Critical Deliverables /Core Accountabilities and Responsibilities:

1. Formulates and aligns the branch business strategy to the Country's strategic plan.

2. Responsible and accountable for the day-to-day running of all branch operations, including managing operational risk and credit risk.

3. Ensures all internal policies, standards, and procedures are adhered to by all branch staff.

4. Ensures the achievement of the Country's budgets, portfolio targets, and strategic plans

5. Recommends developing operational policies, procedures, and products and services according to market requirements; stays world-class up to date on relevant market developments and trends.

6. Ensure world-class customer service.

7. Prepares and submits monthly pay-outs reports to Head Office for budgeting monitoring.

8. Maintain a positive relationship with relevant stakeholders

Required Knowledge and Skills:

1. Matric 25 points and above

2. Degree in Business Management or related field.

3. At least 5 years of working experience in a financial Institution at the managerial level

4. Understanding of operations policies and procedures.

5. Customer Service Management

6. Understanding product and customer lifecycle and management

Skills:

1. Open-minded person with solid management and team working skill set

2. Good organizational, leadership, supervisory, and negotiation skills

3. Demonstrated integrity and ethical standards

4. Experience monitoring the marketplace to identify business opportunities

5. Effective listening, communication (verbal and written)

6. Sound business sense, entrepreneurial thinking, and multi-functional

understanding.