Food & Beverage Supervisor Job

o&l leisure (pty) ltd - okahandja, namibia

19 days ago




PURPOSE OF THE POSITION:

To lead and supervise the services & team in the assigned food and beverage outlet to ensure the delivery of outstanding guest experiences and financial profitability of the business.

QUALIFICATIONS & EXPERIENCE :

Diploma in Restaurant Management

Micros/Opera

Computer literate (MS Office/Office/Excel/PowerPoint)

2 years F&B supervisory experience in a 4* and 5* hotel or lodge.

Wine, Sommelier or Beer course will be an added advantage.


KEY ACCOUNTABILITIES :

  • Coordinate daily Front of the House and Back of the House operations.
  • Supervise the cleanliness, neatness, and tidiness of the Restaurant Outlet.
  • Monitor effectiveness of workflow and sequence of service during service periods and provides constant hands-on support.
  • Prepare duty rosters of restaurant staff, ensuring correct manning levels and even distribution of work.
  • Monitor customer satisfaction and respond to customer feedback and complaints.
  • Inform the Head of Department or Head Chef of any complaints, negative feedback from guests and staff.
  • Advice the Head of Department or Head Chef of any improvement needed in relation to restaurants operation including updates to SOPs or addition/deletion of SOPs.
  • Maintain a thorough working knowledge of F&B SOPs and ensure they are always upheld through constant observation and coaching.
  • Conduct the pre-service shift briefing to ensure effective and efficient communication, providing waiters with specific guidance and information to perform effectively in the coming shift.
  • Monitor the cashiering function of the outlet in compliance with Midgard SOPs after every shift.
  • Ensure that the billing procedure and payment are correct and adhered to.
  • Manage the cash and cash up procedures in line with policies & procedures.

COMPETENCIES REQUIRED

  • Lives the O&L Values
  • Leads Growth
  • Takes Bold Stands
  • Causes Alignment
  • Being Authentic
  • Inspires Innovation
  • Deliver Extraordinary results

CLOSING DATE: 18 February 2024



O&L - a Great Place to Work.

Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer.

Requisition ID: 3798

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