Executive Housekeeper Job

PURPOSE OF THE POSITION:

To oversee and guide the housekeeping department in consistently achieving and surpassing the highest standards of cleanliness, hygiene, and comfort. Enhance guest experience by delivering premium world-class service that surpasses expectations, maximize profitability by strategically and efficiently utilizing all available resources.

QUALIFICATIONS & EXPERIENCE :

• Bachelors degree or Diploma in Hospitality & Tourism or Hotel Management.
• 5 years experience as an Executive housekeeper or in a similar managerial role.
• Experience in a 4* or 5* Hotel/Luxury Lodge operations with 100 rooms or more.
• Knowledge of PMS (Property Management System) will be an added advantage.
• In-depth knowledge of housekeeping practices, procedures, and equipment.

KEY ACCOUNTABILITIES :

• Develop and implement effective housekeeping policies and procedures to ensure a consistently high standard of cleanliness and services.
• Regularly inspect guest rooms and public areas to ensure that the highest standards of cleanliness and luxury are maintained, contributing to a premium world class guest experience.
• Conduct room audits and spot checks to identify areas needing attention, maintaining quality control.
• Review and communicate arrival reports and VIP guest requirements to ensure that all special needs are met or exceeded, enhancing guest satisfaction.
• Assist with the development of the annual budget with input from the Rooms Division Manager, Finance, and relevant stakeholders, informed by strategic plans and operational requirements.
• Ensure compliance with various audit requirements, including internal audit, hygiene audits, and risk audits related to the Housekeeping.
• Coordinate regular stock-taking in the Housekeeping Department, as well as operating equipment, at specified intervals: daily, weekly, monthly, and quarterly.
• Comply with all relevant Health and Safety regulations within the rooms division domain and ensure all laws, regulations, licenses and policies pertaining to operations of housekeeping functions are adhered to.
• Prepare housekeeping room status reports for Front Office Manager and Finance.
• Control payroll costs through the maintenance of proper records, rosters, time books and effective scheduling of employees.
• Conduct regular training sessions to enhance the skills and knowledge of the housekeeping staff.

COMPETENCIES REQUIRED

• Passionate
• Authentic
• Caring

CLOSING DATE: 08 February 2024