Executive Housekeeper Job

o&l leisure (pty) ltd - namibia

a month ago


PURPOSE OF THE POSITION:


To oversee and guide the housekeeping department in consistently achieving and surpassing the highest standards of cleanliness, hygiene, and comfort. Enhance guest experience by delivering premium world-class service that surpasses expectations, maximize profitability by strategically and efficiently utilizing all available resources.


QUALIFICATIONS & EXPERIENCE :


  • Bachelors degree or Diploma in Hospitality & Tourism or Hotel Management.
  • 5 years experience as an Executive housekeeper or in a similar managerial role.
  • Experience in a 4* or 5* Hotel/Luxury Lodge operations with 100 rooms or more.
  • Knowledge of PMS (Property Management System) will be an added advantage.
  • In-depth knowledge of housekeeping practices, procedures, and equipment.

KEY ACCOUNTABILITIES :


  • Develop and implement effective housekeeping policies and procedures to ensure a consistently high standard of cleanliness and services.
  • Regularly inspect guest rooms and public areas to ensure that the highest standards of cleanliness and luxury are maintained, contributing to a premium world class guest experience.
  • Conduct room audits and spot checks to identify areas needing attention, maintaining quality control.
  • Review and communicate arrival reports and VIP guest requirements to ensure that all special needs are met or exceeded, enhancing guest satisfaction.
  • Assist with the development of the annual budget with input from the Rooms Division Manager, Finance, and relevant stakeholders, informed by strategic plans and operational requirements.
  • Ensure compliance with various audit requirements, including internal audit, hygiene audits, and risk audits related to the Housekeeping.
  • Coordinate regular stock-taking in the Housekeeping Department, as well as operating equipment, at specified intervals: daily, weekly, monthly, and quarterly.
  • Comply with all relevant Health and Safety regulations within the rooms division domain and ensure all laws, regulations, licenses and policies pertaining to operations of housekeeping functions are adhered to.
  • Prepare housekeeping room status reports for Front Office Manager and Finance.
  • Control payroll costs through the maintenance of proper records, rosters, time books and effective scheduling of employees.
  • Conduct regular training sessions to enhance the skills and knowledge of the housekeeping staff.

COMPETENCIES REQUIRED


  • Passionate
  • Authentic
  • Caring

CLOSING DATE: 08 February 2024

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