PURPOSE OF THE POSITION:
The incumbent will be responsible for revenue optimization, reservations, statistics analysis, and evaluation of resources necessary to maximize revenue per available room (REVPAR). The position further ensures an effective and efficient reservation process and system that meets the brand promises to all our guests.
QUALIFICATIONS & EXPERIENCES:
- Degree in Hospitality Management or Travel & Tourism.
- 5 years working experience in Rooms Division or Yield Management/ Reservation Function
- A Front Office or Rooms Division background.
- Able to work proficiently on OPERA, OTAs and online platforms
- Knowledge of Yield Management Programs e.g. Easy Yield.
- Valid Drivers license
KEY ACCOUNTABILITIES:
- Management of the rates manual on drop box/Intranet ensuring that rates are always up to date including updating on PMS/ORS
- Creating and timeous updating of rates sheets for all hotels and lodges and loading them onto ORS/PMS, the drop box and or Intranet.
- Ensure that all terms and conditions on rate sheet are in sync with our reservations and Yield Management goals and objectives.
- Ensure that rates are approved and signed off every year and records filed for future reference.
- Generating and analysing of statistics as requested by management, e.g. - 3 months forecast, rate/sales mix, top 20 suppliers, top 20 nationalities, block conversion reports, etc.
- Studying and analysing of trends in reservations and using that information to make decision for Yield management. (Lead time, wash down and pick factor per series, segment, block conversion trends/rate, forecast reports, and average length of stay), etc.
- Participate in strategic meeting involving budgets, planning, statistical analysis, pricing and price positioning, financial reviews, etc.
- Responsible for management of availability, rates and inventory in Opera.
- Managing of the CRO team, ensuring that they work in accordance with set SOPS which special emphasis to attention to detail, speed, accuracy, courtesy profiles, processing of payments, good spoken and written communication, quality of presentation of all work, turnaround time, cut off dates/release periods as per terms and conditions (T&Cs)
- Participates in frequent business review meetings with the Sales Department to manage inventory and share the strategic objectives and goals.
- Be in touch with all day-to-day trends and Yield Management performance of the hotels- e.g. - know the occupancies/ARR/Revenue- actual, forecasted and budgeted and prior year.
- Drive the Revenue and Yield management agenda which focuses primarily on maximising revenue and occupancy during the high season for each hotel
SKILLS REQUIRED:
- Be Authentic
- Live the Values
- Cause Alignment
- Take Bold Stands
- Lead Growth
- Deliver Extraordinary Results
- Inspire Innovation
Closing Date: 27 December 2023
This position is subject to a pre-employment screening and vetting process, and by applying for this position, Applicants acknowledge that they are aware that the Company reserves the right to carry out screening / pre-employment vetting of all shortlisted Applicants. A Certificate of Conduct issued by the Namibian Police (not older than 6 months) will be required from shortlisted Applicants.