Business Analyst
Listing reference: capbg_000011
Listing status: Online
Apply by: 20 December 2023
Position summary
Introduction
The successful candidate will be responsible for evaluating and analyzing customer data relating to Retail Banking products and services. Assessing and developing business solutions in order to improve performance for Retail Banking Branches, Unsecured Lending unit, Bancassurance and Specialized Lending (Vehicle, Mortgage & Asset Finance). Direct sales and business performance through the use of customer and operations data and communicating insights and trends via business reports with a variety of departmental heads.
Job description
- Generating, analysing and tracking Retail Branches, Unsecured Lending, Specialized Lending and Bancassurance Sales performance reports
- Preparing of reports (EMT, Board, Bank of Botswana, NBFIRA, Regulatory Reports)
- Gather and compiling data for retail management forums
- Communicate with internal colleagues to understand the needs of departments and the organization as a whole;
- Work with external stakeholders to understand and investigate feedback into the service/function/product provided;
- Use data modelling practices to analyse findings and create suggestions for strategic and operational improvements and changes;
- Consider the opportunities and potential risks attached to the suggestions made
- Identify the processes and systems required to introduce recommendations;
- Communicate the benefits of recommendations across departments and help to address any uncertainty and concern;
- Produce written documentation to support work, report on findings and to present to stakeholders when necessary;
- Support the staff and teams in making the recommended changes, including helping to resolve any issues
- Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on these evaluations
Minimum requirements
- Min of a Bachelors degree in Business or related field
- At least Five (5) years of banking experience within the retail banking sales