PURPOSE OF THE POSITION:
Provide professional, engaging wellness therapies and treatments, as dictated by the spa menu, to our guests. Therapist will provide a full range of treatments to fulfil different client needs and objectives whilst maintaining high standards of cleanliness and hygiene.
QUALIFICATIONS & EXPERIENCE :
- Formal Beauty Qualifications (Certificate or Diploma)
- Minimum 2 years beauty therapist experience in a 5- or 4-star hotel or premium spa environment
- Various massage & beauty therapy techniques
- Computer Literacy
KEY ACCOUNTABILITIES :
- Welcoming SPA guests in a warm and welcoming manner
- Responsible for all facials, massages, and all other treatment offerings.
- Explain SPA offerings to guests and make recommendations.
- Record and maintain adequate notes about client visits.
- Maintain the strictest confidentiality of each client.
- Respond to guest emails and telephones in a timely manner.
- Handle guest complaint promptly and in a professional manner.
- Identifies Spa promotions with the General Manager and inform all relevant parties.
- Responsible for monthly Spa Stock take and reporting thereof.
- Responsible for all health and safety requirement of therapy and treatments.
- Ensure hygiene and safety at the SPA
- Consistently implement new spa treatment and products.
COMPETENCIES REQUIRED
- Lives the O&L Values
- Leads Growth
- Takes Bold Stands
- Causes Alignment
- Being Authentic
- Inspires Innovation
- Deliver Extraordinary results
CLOSING DATE: 4 December 2023