Head: Branch Operations

Head: Branch Operations

Listing reference: capbg_000019

Listing status: Online

Apply by: 3 November 2023

Position summary

Introduction

Reporting to the Head: Retail, the successful candidate will be responsible for overall management and performance and routine running of all retail branches, and Digital Channels department in an overseeing capacity which includes Human Resources, Risk and Compliance, Audit and Finance matters.

Job description

Reporting to the Head: Retail, the successful candidate will be responsible for overall management and performance and routine running of all retail branches, and Digital Channels department in an overseeing capacity which includes Human Resources, Risk and Compliance, Audit and Finance matters.

Establish, align and manage target and budget goals for the Business Unit, whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency.

Maintain optimum efficiencies regarding staff numbers and associated resources by setting budget requirements in accordance with the Business plan and monitor compliance

Achievement of net profit growth for Business.

Develop and implement differentiated service models for client segments

Enable Business Unit service delivery through implementing systems and processes to improve service and implement quality systems and metrics for measuring service levels and satisfaction

Minimum requirements

Experience/Knowledge & Skills

. At least 8 years retail banking experience of which 5 years must be on management level

Computer literacy essential (Word, Excel and PowerPoint)

Strong verbal and written communication skills that are direct and clear

Excellent Budgeting and planning skills.

Excellent Leadership skills

Excellent interpersonal relationship skills

Skill in analyzing and evaluating financial information.

Core Competencies

. Customer focus

. Champion of organizational change

. Create strong morale and team spirit through frequent reinforcement, shared activities and on-going communication

. Business acumen

. Persistent and results driven

. Assertive

. Interpersonal Sensitivity

. Communication