Head: Branch Operations
Listing reference: capbg_000019
Listing status: Online
Apply by: 3 November 2023
Position summary
Introduction
Reporting to the Head: Retail, the successful candidate will be responsible for overall management and performance and routine running of all retail branches, and Digital Channels department in an overseeing capacity which includes Human Resources, Risk and Compliance, Audit and Finance matters.
Job description
Reporting to the Head: Retail, the successful candidate will be responsible for overall management and performance and routine running of all retail branches, and Digital Channels department in an overseeing capacity which includes Human Resources, Risk and Compliance, Audit and Finance matters.
Establish, align and manage target and budget goals for the Business Unit, whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency.
Maintain optimum efficiencies regarding staff numbers and associated resources by setting budget requirements in accordance with the Business plan and monitor compliance
Achievement of net profit growth for Business.
Develop and implement differentiated service models for client segments
Enable Business Unit service delivery through implementing systems and processes to improve service and implement quality systems and metrics for measuring service levels and satisfaction
Minimum requirements
Experience/Knowledge & Skills
. At least 8 years retail banking experience of which 5 years must be on management level
Core Competencies
. Customer focus
. Champion of organizational change
. Create strong morale and team spirit through frequent reinforcement, shared activities and on-going communication
. Business acumen
. Persistent and results driven
. Assertive
. Interpersonal Sensitivity
. Communication