Intermediate Application Support Analyst (Sp5)- It Process Automation

Capricorn Group Limited - windhoek, namibia

2 months ago

Intermediate Application Support Analyst (SP5)- IT Process Automation

Listing reference: capgh_000209

Listing status: Online

Apply by: 29 October 2023

Position summary


The Application Support Analyst will perform user acceptance testing in support of platform products. Responsibilities include the preparation and execution of test scripts, and reporting on status at team and Agile team ceremonies. The Application Support Analyst is responsible for identifying and defining the required tests throughout the software development life cycle including requirements testing, user acceptance testing, and release testing. The Application Support Analyst will prepare test plans and cases per the Capricorn Group of companies guidelines and standards. The scope of the role includes gathering and managing test data, ensuring that defects and issues are tracked and resolved in a timely and effective manner, and evaluating the outcome of test cycles. The Application Support Analyst ensures that product testing is planned and carried out in accordance with the schedule and quality requirements and that all deadlines are met.

Job description

Key Performance Areas (KPAs):

The Application Support Analyst duties includes the following:

  • Testing
  • Production Support
  • Agile Team Responsibilities

Core Competencies

  • Well organized, dynamic, and innovative
  • Self-confidence, drive, and tenacity
  • Accuracy and adaptability
  • Assertive
  • Committed
  • Conscientious
  • Consistency
  • Credibility
  • Detailed and methodical
  • Achievement orientation
  • Ability to handle pressure
  • Innovative
  • Reliable
  • Systematic

Minimum requirements


  • Degree in Information Technology, Computer Science, or equivalent
  • ISTQB Foundation certificate will be an added advantage
  • Microsoft SQL certification will be an added advantage
  • SAFe for Teams certification will be an added advantage

Experience/Knowledge & Skills

  • 3-4 years banking experience
  • Any development experience will be an added advantage
  • Experience in support in a IT banking environment an added advantage
  • AzureDevOps experience an added advantage
  • Exposure to various IT Support and Development methodologies
  • Knowledge specific to the business, e.g. banking products, banking rules and legislation, digital channels, payment methods, etc.
  • Knowledge specific to core business systems, i.e. Phoenix, Postilion, Postilion Office, PostCard, iBank/EPaC, OpenText AppWorks, OpenText ECM, an added advantage
  • Knowledge of Business Process Management (BPM) software and tools an added advantage
  • Knowledge of databases and SQL scripting will be an added advantage
  • Interest in keeping abreast of current trends in testing, especially as they relate to the technologies being used
  • Understanding of the software development life cycle and basic software terminology
  • Experience in documenting test scripts, test cases and test data.

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