Operations Manager : Cross Border

Africa Personnel Services - windhoek, namibia

10 months ago


Description of position:

Safety and Security

  • Ensure that Business Unit adhere to prescribed Regulatory Stipulations such as OHS, Safety and Security, company policies and procedure
  • Management and Maintenance of Safety and Security of all Cargo, Equipment and Staff
  • Access and Egress Control
  • Adhere to PPE requirements of Personnel
  • Identify and be aware of potential risks that may affect normal operations.

Customer and Supplier Service

  • Accountable for management of customer/supplier service level agreements
  • Management of statutory requirements and relationships with state, semi state and privatized businesses that may have an impact on the company
  • Maintaining open and frequent channels of communication with other branched / divisions within the company within your sphere of responsibility


  • Management of staff reporting to him/her
  • Managing staff expectations in respect of discipline and motivation
  • Managing operational processes and ensuring all staff have access to policies and procedures of the company
  • Ensure staff adhere to code of conduct and disciplinary processes and procedures
  • Initiation or chairing of a hearing if and when required.


  • Accountable for overall administration functions of this division such as daily KPI reports, submission of overtime schedules, and discrepancy reports
  • Manage overall expenses to the company and ensuring cost saving


  • Manage and ensure that staff training is done at the right time and that the necessary training has been done whether mandatory or soft skills.

Operational Requirements

  • To adhere to all of company policies, procedures and SHE requirements.
  • Direct and coordinates the companys operation functions.
  • Analyse all aspects of logistics to determine the most cost-effective and efficient means of transporting products and supplies.
  • Direct inbound and outbound logistics operation, such as transportation or warehouse activities, safety performance, and quality management.
  • Analyse the financial impact of proposed logistics changes, such as routing, shipping modes, product volumes and mixes, and carriers ect.
  • Assist in developing and managing the operations budgets.
  • Participate in the development of new project proposals.
  • Establish and implement short- and long-range goals, objectives, policies, and operating procedures.
  • Promotes positive relations with partners, vendors, and distributors.
  • Recommend and administer policies and procedures to enhance operations.
  • Work with the department managers and coordinate staff to execute five year and ten year business plans for the company.
  • Recruit, train, supervise, and evaluate department staff.
  • Supervise and manage the work of operation personnel.
  • Collaborate with the other departments to integrate logistics with the business systems and processes, such as accounting and HR.
  • Responsible for handling all of operations related HR issues.
  • Design models for use in evaluating logistics programs and services.
  • Identify and eliminates risk factors that can influence operation.
  • Other duties as assigned.
  • To build client relationships by acting as the interface between the client and operational teams within the company. The goal is to maintain the company's existing relationship with the clients, so that they will continue using the company for business.
  • Planning and managing the full relationship between the business and its assigned clients.
  • Engage in a variety of tasks including project management , coordination, strategic planning , relationship management , negotiation, leadership and innovative development of opportunities.
  • Identification of required corrective action needed to improve operational targets and enforcing measures to monitor results
  • Promotion of team members skills and versatility through training
  • Overseeing Management of administrative duties concerning

Human resources i.e.

  • Leave
  • Overtime
  • Attendance


Essential Criteria:

  • Matric
  • Tertiary Qualification in Logistics / Supply Chain beneficial
  • Cross Border road freight experience.
  • Minimum of 5 years experience in the transport industry, with at least 2 years in operations management position.
  • Essential to have vast hand on experience in the loading and off-loading of break bulk goods on vehicle ranging from 1 Ton to interlinks.
  • Materials Handling experience i.e. forklift, tie down and Hazchem operations
  • Management of staff
  • Competent in MS Office
  • Thorough knowledge of HR/IR functions
  • Report Writing
  • Ability to motivate teams to produce quality materials within tight timeframe and simultaneously manage several projects .
  • Ability to participate in and facilitate group meetings.
  • Work requires willingness to work a flexible schedule.
  • Liaise and attend meetings with other company functions necessary to perform duties and aid business and organisational developments.
  • Attend training and to develop relevant knowledge skills.
  • Ability to work alone and self-motivated.
  • Team player.

Competencies required:

  • Strong interpersonal and business communication skills, written and verbal.
  • Strong Leadership qualities and conflict resolution abilities
  • Lateral Thinking
  • Ability to work in a pressurized environment.
  • Superior planning and execution skills.
  • Negotiator

Closing Date: 16.08.2023

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