Migration Officer

about us

• Will always honour our commitments, be truthful in what we say and do, uphold high ethical and moral standards and be fair and equitable in all our dealings.
• In our owner manager culture we accept that we are the masters of our own destiny and therefore we will always take full responsibility and accountability for all our decisions and actions and never leave anything unfinished.
• Are empowered to innovate and come up with new ideas, as we value and nurture new ideas.
• We believe in and enjoy what we are doing and therefore we energetically and willingly nurture caring relationships with all our stakeholders in our exciting journey of uncompromisingly achieving our objectives.
• Respect the feelings, rights and abilities of our colleagues, clients and communities, even though they may be different from our own. We respect ourselves and our colleagues by not accepting or delivering average or poor performance. If the FNB values are congruent with your value set, and you have the necessary skills and competencies for the position advertised, then we are looking for you. Preference shall be given to suitably qualified applicants from the designated groups as defined in the Affirmative Action Act, 29 of 1998.

purpose

To provide customers with appropriate self-service banking solutions, service and support through effective sales and migration of clients to alternative channels

experience and qualifications

• Minimum Qualification - Grade 12 with 25 points
• Preferred Qualification - Relevant Certificate or Diploma
• Experience - 1 to 3 years relevant experience

• Will always honour our commitments, be truthful in what we say and do, uphold high ethical and moral standards and be fair and equitable in all our dealings.
• In our owner manager culture we accept that we are the masters of our own destiny and therefore we will always take full responsibility and accountability for all our decisions and actions and never leave anything unfinished.
• Are empowered to innovate and come up with new ideas, as we value and nurture new ideas.
• We believe in and enjoy what we are doing and therefore we energetically and willingly nurture caring relationships with all our stakeholders in our exciting journey of uncompromisingly achieving our objectives.
• Respect the feelings, rights and abilities of our colleagues, clients and communities, even though they may be different from our own. We respect ourselves and our colleagues by not accepting or delivering average or poor performance. If the FNB values are congruent with your value set, and you have the necessary skills and competencies for the position advertised, then we are looking for you. Preference shall be given to suitably qualified applicants from the designated groups as defined in the Affirmative Action Act, 29 of 1998.

To provide customers with appropriate self-service banking solutions, service and support through effective sales and migration of clients to alternative channels

• Minimum Qualification - Grade 12 with 25 points
• Preferred Qualification - Relevant Certificate or Diploma
• Experience - 1 to 3 years relevant experience

• No Referral plan is assigned to this job

• Build customer relationships through providing professional advice, support and after sales services
• Identify and utilise opportunities to assess and improve own performance
• Achieve sales and new client acquisition targets to contribute to profit and growth of business
• Report on transactional and process activities within set guidelines to provide timely information for decision making
• Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation.
• Deliver customer service through adherence to quality service standards
• Contribute to cost efficiencies through responsible utilisation of work-related resources
• Contribute to teamwork and inclusivity within own team
• Provide training to customers on an ongoing basis to increase understanding of the advantages of using alternative channels
• Implement the digital channel migration strategy in area of responsibility to meet business targets