about us
- Will always honour our commitments, be truthful in what we say and do, uphold high ethical and moral standards and be fair and equitable in all our dealings.
- In our owner manager culture we accept that we are the masters of our own destiny and therefore we will always take full responsibility and accountability for all our decisions and actions and never leave anything unfinished.
- Are empowered to innovate and come up with new ideas, as we value and nurture new ideas.
- We believe in and enjoy what we are doing and therefore we energetically and willingly nurture caring relationships with all our stakeholders in our exciting journey of uncompromisingly achieving our objectives.
- Respect the feelings, rights and abilities of our colleagues, clients and communities, even though they may be different from our own. We respect ourselves and our colleagues by not accepting or delivering average or poor performance. If the FNB values are congruent with your value set, and you have the necessary skills and competencies for the position advertised, then we are looking for you. Preference shall be given to suitably qualified applicants from the designated groups as defined in the Affirmative Action Act, 29 of 1998.
purpose
To manage allocation and quality of work within area of responsibility
experience and qualifications
- Minimum Qualification - 3 year industry related Diploma with NQF 6 certification
- Will always honour our commitments, be truthful in what we say and do, uphold high ethical and moral standards and be fair and equitable in all our dealings.
- In our owner manager culture we accept that we are the masters of our own destiny and therefore we will always take full responsibility and accountability for all our decisions and actions and never leave anything unfinished.
- Are empowered to innovate and come up with new ideas, as we value and nurture new ideas.
- We believe in and enjoy what we are doing and therefore we energetically and willingly nurture caring relationships with all our stakeholders in our exciting journey of uncompromisingly achieving our objectives.
- Respect the feelings, rights and abilities of our colleagues, clients and communities, even though they may be different from our own. We respect ourselves and our colleagues by not accepting or delivering average or poor performance. If the FNB values are congruent with your value set, and you have the necessary skills and competencies for the position advertised, then we are looking for you. Preference shall be given to suitably qualified applicants from the designated groups as defined in the Affirmative Action Act, 29 of 1998.
To manage allocation and quality of work within area of responsibility
- Minimum Qualification - 3 year industry related Diploma with NQF 6 certification
- In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check
- Contribute to cost efficiencies through responsible utilisation of work related resources
- Deliver customer service through adherence to quality service standards
- Build and maintain stakeholder relationships
- Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation
- Ensure operational excellence through the delivery of work processes according to defined quality standards
- Provision of an efficient administration service through careful and timeous planning, reporting, and updating of all related information
- Collate, manage, and report on daily, weekly, monthly operational progress as aligned to strategic objectives
- Manage team delivery against goals in the area of responsibility
- Participate in Talent Management practices and processes in line with HR policies and procedures
- Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback
- Ensure skills are transferred in specific functions
- Ensure conflict resolution and respond to any complaints or concerns
- Set relevant stretch goals for team and motivate achievement
- Proactive supervision of people to avoid customer breakdown by managing and resolving all customer queries efficiently, and within agreed timelines
- Track, control, and influence activities with the specific aim to increase and improve operational efficiencies