PURPOSE OF THE POSITION:
The purpose of this position will be to ensure that the provision of timely and professional reservations services and execution of all related reservation functions including but not limited to; inventory control, training, rate, and extranet management, third party distribution and achieving monthly targets. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience.
QUALIFICATIONS & EXPERIENCE :
- Hospitality and Tourism Diploma or Degree.
- 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
- Experience preferably in an international four- and five-star hotel.
- Computer literate with effective communication skills, both verbal and written in English.
- Fully literate on Opera PMS
KEY ACCOUNTABILITIES :
- Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
- Conducting Daily Reservations Sales Activities
- Responds to incoming reservations sales opportunities for the property that are outside parameters of the business.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Providing Exceptional Customer Service
- Identifies new reservations sales business to achieve personal and property revenue goals.
- Understands the overall market, including competitors' strengths and weaknesses, economic trends, supply, and demand etc. and knows how to sell against them.
- Closes the best opportunities for the property based on market conditions and property needs.
COMPETENCIES REQUIRED:
- O&L Breakthrough Behaviors.
- Technical/professional expertise.
- Negotiation skills.
- Attention to detail.
- Planning and organizing.
- Numerical Acumen.
CLOSING DATE: 26 July 2023
O&L - a Great Place to Work.
Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer.
Requisition ID: 3361