PURPOSE OF THE POSITION:
To serve as the first line of enquiry for restaurant reservations inside the hotel by providing exceptional guest service, alternatives, and other solutions to fulfil guest demands.
QUALIFICATIONS & EXPERIENCE :
- Minimum of Grade 12 plus Higher Certificate.
- Min 2 Years experience in a similar role or Front office experience.
- Fluency in both written and spoken English and well-versed with computer programs.
- Telemarketing experience.
- Knowledge of ResDiary and Opera.
KEY ACCOUNTABILITIES :
- Deliver a personalized experience with commercial success whilst representing the Restaurant Outlets in a professional and hospitable way.
- Welcome guests to the Hotel and provide the overall experience to ensure the service offered creates an unforgettable, unique experience.
- Identify sales leads as needed and optimize revenue opportunities in all outlets.
- Achieve optimum alignment, confirm bookings for all F&B outlets and communicate all confirmed bookings via a function sheet.
- Actively promote hotel food and beverage outlets, weekly and daily specials, and any special events.
- Manage and make reservations for all F&B outlets.
- Maintain an updated client database (ResDiary), menus and beverage lists.
- Build and maintain relationships with tour guides and group organizers .
- Maintain the guest profile information system on both ResDiary and Opera, updating it as necessary to reflect current preferences.
- Handle reservations for special events arranged by the hotel.
- Ensures that all function sheets associated with the restaurants are accurate and produced on time .
- Ensures that all reports associated with the department are produced on time and are accurate.
COMPETENCIES REQUIRED:
- Strong Communication Skills.
- Team Player.
- O&L Breakthrough Behaviors.
- Attention for detail.
- Excellent customer service orientation.
CLOSING DATE: 21 July 2023
O&L - a Great Place to Work.
Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer.
Requisition ID: 3329