PURPOSE OF THE POSITION:
To provide unique unforgettable tours and recreational experiences at Midgard Lodge that will maximise sales in accordance with operating standards.
QUALIFICATIONS & EXPERIENCES:
- Certificate in Hospitality and Tourism (Level 3/Level4) or NATH certificate in guiding
- 2 years guiding experience
- Computer Literacy will be an added advantage
- Knowledge on flora and fauna, geology
- Valid Public drivers license and PDP
KEY ACCOUNTABILITIES:
- Conduct scheduled & guided tours as requested by reservations.
- Create a positive and lasting guest experience and impression of the Midgard Lodge Brand by following the Safari and Tour Guide operating standards.
- Responsible for all vehicle safety and guest safety by conduct safety briefings
- Assist in welcoming groups on arrival.
- Maximise sales during check in and during the guests stay.
- Assist the reception with attending to guests where necessary.
- Collect feedback from guest after activities and use that to improve the quality of service.
- Inspect all game drive and cycling routes and report all faults to maintenance.
- Inspect game drive areas including all waterholes, and sights.
- Organise and leading tour excursions.
- Responsible for daily game vehicles checks and cleaning.
- Control all activity OE and keep record of such.
- Responsible for tracking all game and their wellbeing.
- Monitor and report broken game fences, pouching activities.
- Perform any other reasonable from Line manager , Ass/GM
Closing date: 18 July 2023
O&L - a Great Place to Work.
Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer.
Requisition ID: 3318