LOCATION: MOKUTI ETOSHA
POSITIONS AVAILABLE: 1
PURPOSE OF THE POSITION:
Primarily responsible to Greet and welcome all guest in a warm and friendly manner to the hotel and relieve guests of their luggage on arrival. You will ensure that the highest standards of hospitality and welcome are demonstrated at all times, and that all guest requests are dealt with in a prompt and courteous manner. In addition to assisting guests with luggage, Porters are also responsible to deal with general enquiries and ensuring the lobby and forecourt areas are always clean and tidy.
QUALIFICATIONS & EXPERIENCES
- Grade 12
- Previous porter/concierge position in a 4 star hotel
- Drivers license code 8 & valid PDP will be an advantage
- MS Word, MS Excel and PMS Opera will be an advantage
KEY ACCOUNTABILITIES
- Checks the daily arrival list for VVIP's or guests with special need.
- To be present at the Concierge/Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested.
- Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.
- Tag baggages it and return the identification slips to guests.
- Escorts guests to room, placing luggage in room assigned by front desk.
- Ensure the efficient delivery and collection of group luggage.
- Assist guest with Long term luggage storage requests / Left luggage requests.
- Update and file the left luggage form / long term luggage request form.
- Update the luggage movement register.
- Transport departing guests luggage from the room to the lobby, then into a car after reconfirming with the guest.
- Assist with answering the telephone and taking messages, transferring calls or dealing with enquiries.
- To provide an efficient luggage storage, delivery and collection service.
- Perform any other works as and when assigned by the management.
- Maintain close relationship with reception / information / cashier as well as other departments
- All baggage movements are tagged and recorded.
- Ensure LEFT/STORED luggage formsare filled and duly signed by guest and also all applicable policies are explained to the guest.
- Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
- Ensures compliance to all relevant Health and Safety regulations within the rooms division domain
- Knows all safety and emergency procedures, is aware of accident prevention policies.
SKILLS REQUIRED
- Be Authentic
- Love the Values
- Cause Alignment
- Take Bold Stands
- Lead Growth
- Deliver Extraordinary Results
- Inspire Innovation
CLOSING DATE: 17 July 2023
O&L - a Great Place to Work.
Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer.
Requisition ID: 3304