Call Centre Agent OBR

FNB Namibia - windhoek, namibia

a year ago

about us

Will always honour our commitments, be truthful in what we say and do, uphold high ethical and moral standards and be fair and equitable in all our dealings.
In our owner manager culture we accept that we are the masters of our own destiny and therefore we will always take full responsibility and accountability for all our decisions and actions and never leave anything unfinished.
Are empowered to innovate and come up with new ideas, as we value and nurture new ideas.
We believe in and enjoy what we are doing and therefore we energetically and willingly nurture caring relationships with all our stakeholders in our exciting journey of uncompromisingly achieving our objectives.
Respect the feelings, rights and abilities of our colleagues, clients and communities, even though they may be different from our own. We respect ourselves and our colleagues by not accepting or delivering average or poor performance. If the FNB values are congruent with your value set, and you have the necessary skills and competencies for the position advertised, then we are looking for you. Preference shall be given to suitably qualified applicants from the designated groups as defined in the Affirmative Action Act, 29 of 1998.

To process incoming or outgoing customer calls, and sell FNB Insurance products to clients via the call centre

Will always honour our commitments, be truthful in what we say and do, uphold high ethical and moral standards and be fair and equitable in all our dealings.
In our owner manager culture we accept that we are the masters of our own destiny and therefore we will always take full responsibility and accountability for all our decisions and actions and never leave anything unfinished.
Are empowered to innovate and come up with new ideas, as we value and nurture new ideas.
We believe in and enjoy what we are doing and therefore we energetically and willingly nurture caring relationships with all our stakeholders in our exciting journey of uncompromisingly achieving our objectives.
Respect the feelings, rights and abilities of our colleagues, clients and communities, even though they may be different from our own. We respect ourselves and our colleagues by not accepting or delivering average or poor performance. If the FNB values are congruent with your value set, and you have the necessary skills and competencies for the position advertised, then we are looking for you. Preference shall be given to suitably qualified applicants from the designated groups as defined in the Affirmative Action Act, 29 of 1998.

To process incoming or outgoing customer calls, and sell FNB Insurance products to clients via the call centre

In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check

Contribute to cost efficiencies through responsible utilisation of work-related resources
Achieve expected financial targets and uphold associated service levels
Deliver customer service through adherence to quality service standards
Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation
Ensure operational excellence through the delivery of work processes according to defined quality standards
Achieve sales and new client acquisition targets to contribute to profit and growth of business
Perform inbound and outbound sales action to ensure growth of the insurance client base
Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant product and service targets
Identify and utilise opportunities to assess and improve own performance