Hotel Reservation Agent

Description

1. Efficiently manages the operations of the front desk, ensuring minimal time is required for check-in and checkout.
2. Warmly and professionally welcomes all guests.
3. Directs guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
4. Treats request with professionalism, tact, and a courteous manner.
5. Ensures prompt delivery of final bills to guests.
6. Ensures the lobby and shared areas are neat and orderly.
7. Maintains knowledge of hotel policies including room rates, discounts, special offerings, and community events.
8. Maintains knowledge of upcoming events, local area, and hotel offerings.
9. Performs other related duties as assigned.

Requirements

• High school diploma or equivalency required.
• Must be familiar with the Erongo region of Namibia with a minimum of 1-year residency in Swakopmund.
• Proficient in the English and Afrikaans language (verbal & written). German language is an asset.
• Experience in the tourism industry isan advantage.
• Strong administration skills.
• Must be willing to work long-hour shifts.
• Flexible working hours.
• Must be self-motivated.
• Overseeing and guiding overall operations of the Lodge and exercising leadership skills to supervise staff on behalf of Lodge M anagement.
• Customer care driven.
• Passionate about the outdoors and nature.
• Must have a valid drivers license (Code B).
• Coordinating and delegating skills of the team and ensuring operational effectiveness and efficiency.
• Having the knowledge of the various operational departments to assist and organize staff during the working day.

Closing Date: 15 May 2023